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Friendly, helpful staff. Offered smoking room but now have none.
Location Could not get a drink 10.15pm 30th Dec? (Towels up)? No food New Years day (Breakfast) although guests were staying at the Hotel! No-one told. Limited food bar area. Very noisy rooms. Pets allowed to stay in rooms although told Pets not allowed. Carpets very dirty. Guests rooms wall very thin. Could hear everything through walls? Next doors toilet backed onto our Bedhead? The lady may as well have been in the same room, very embarressing. Hotel very tired and needs a total revamp. Given its location (on marina) Sheperd & Neame needs to splash the cash!! and soon.
The location, friendly staff, being above the pub, the breakfast, design of room, view from room and restaurant,ease of booking online, checking in and out.
friendly staff, good food at reasonable prices, real ales. rooms were very hot, so, some better form of air conditioning would be good, secure parking as we were on motorbikes.
Situation good. It was a very busy pub not a hotel. Restaurant quality and selection fair. Reception desk was anyone one could get hold of behind the bar which was heaving!!!
It was very close to local amenities and staff and hotel were very good As it was New Year Weekend both fish dishes on menu were not available on both nights we dined there. As a non meat eater this left me with limited choice
The bedrooms were comfortable and the decor had an interesting nautical theme. Don't be put off by the look of the exterior; it's much nicer inside. The lighting in the bedroom was very dim and the room was cold. Breakfast service was slow on the Sunday morning.
location , location , location
The quiet. The helpfulness of the waitress at breakfast. No answer to phone calls. No night porter.
Overall stay was very good and all the staff were very helpful and friendly. We had no blind up in the bathroom and mentioned it to one of the staff in the bar in the evening and it was dealt with the following day. Very good location for visiting family in Chatham and local amenities.
Sheets and blankets! Duvets would be much more comfortable
The food was excellent and the staff very friendly and polite. The picture quality on the television was appalling on virtually all channels, otherwise my stay was very pleasant and most enjoyable.
Staff were well trained and keen to oblige. They willingly moved me to another room when I mentioned to them that the corridor outside the non smoking room room smelled strongly of smoke. This was meant to be a non smiking hotel. Breakasts were good. Parking was plentiful. Corridors occasionally smelled of smoke although this was a non smoking hotel. More reinforcement needed to ensure no-one smokes in the hotel at all.
the room service was amazing, food presented better tuen in restaurant massages not very good as just seemed to be rubing in the oils! long service wait in restaurant
The whole experience - the room was very comfortable; the staff were really helpful and friendly; the breakfast was excellent. We also had the Sunday lunch carvery which was really good, and excellent value. My parents complained that they were disturbed by loud music from a wedding party, but since this finished at 11pm they were able to get to sleep reasonably early.
Staff were excellent food good and happy to prepare food not on menu All room sground floor, impossible to switch heater off not possible to leave room open all night
Lovely hotel radiator in room did not work
Dining was good and we were well served by the staff who were very attentive. Breakfast was very good also The hotel was cold and my room was very cold being on the top floor. `it was near the lifts which was helpful.
Good service & excellent breakfast Food was a bit strange in the evening - (cucumber jelly??)
Homely & friendly Toilet seat faulty when sitting, some tv chanels poor reception
liked the views over the river kept loosing the tv reception in room
Lovely hotel, friendly staff, comfortable bed, bar prices good...a lovely time had by all
Despite refubishment of lobby the hotel made every effort to minimise disruption to guests Breakfast could be better, more choice such as meat, cheeses, yoghurt for people who dont want full english.
maybe if the rooms were more sound immune because some time I would hear the people next room making noises
Room very good Directions from staff via phone to find hotel when lost
Executive room had very nice comfortable bed, great view over river and was generally very clean. All was very good value as included breakfast. Staff at breakfast was very funny, friendly and helpful. Bin in Bathroom was not emptied from before. Staff at check in and check out desk/reception could be more helpful and informative, was not told what time breakfast was, where served etc,how to find room. Found out ourselves. Also was not asked how stay was when checked out.
location next to sports center where my daughter was competing breakfat cold
Nice hotel, good facilities No improvement on breakfast, often cold or without hot drinks
Good value for money. Food (Breakfast) was lovely. Decor was dated, but kept very clean.
Very nice girl staff
convenient to location shower could have been better
The restaurant The bathroom was pathetic, thetoilet didn't flush we had to use the waste bin. After reporting it it only worked once after the repair.A tile fell of the side of the sink unit & parts of the formica was missing.
I have stayed there before and the staff are always welcoming. When I asked to be moved to a quieter room away from traffic, this was dealt with quickly and without fuss.
Staff were helpful and friendly The rooms lacked maintenance, with some basic faults not fixed. e.g Shower head loose and needing holding to use.
Good value hotel. Decent breakfast and good evening meals. Bargain prices and a good choice overall. Would happily stay there again.
We stayed one night. Check in was straightforward and the room more than suitable for our purpose (visiting faimily near by)
pool breakfast - no orange juice even when asked. Breakfast very very dry as it was left sitting around on the hotplates for a long time
i like the sauna and pool nothing
really helpful staff ,i will return and recommend you.
the room was very comfortable and clean and the staff were great. facilities very good. some noise form a disco but nothing to heavy
arrived at 3.45 pm, room was not ready had to wait until 4.15. hence missed the wedding
The leisure facilities: Gym, swimming pool, jacuzzi, sauna and steam room and the breakfast I suggest each toilet room has WC brush and air freshner
Staff were pleasant and smiley, room very clean and comfortable. Food excellent.
On arrival there was a problem with the booking, I'm unsure whether the hotel had only received my details from you or had not received any details, but this problem was dealt with swiftly and courtiously. Access to the swimming pool was good. Breakfast was reasonable with good space between tables and no feeling that we were being rushed to finish our meal. The absence of double glazing in our room meant that we could hear the traffic on the main road outside at all times.
Having to go to another building for dining facilities - no interconnecting covered walkway between accommodation and restaurant
Excellent Table Table Restaurant next door, ease of getting into London, reception staff very helpful, clean room.
Staff friendly, Room clean and reasonably comfortable
Very good hotel staff friendly good location Some traffic noise
Bed was very comfortable and room and bathroom was very clean Room was too hot
Nice and quit, great breakfast.
The receptionist was excellent. He sourced food late at night. Clearly designed for car users. A few extra footpaths wouldn't go amiss.
The location was very good whilst all the hotels near Excel were fully booked it's also in a very good location for shopping. Very good breakfast.
The lady, and later the man on reception were very friendly and helpful. We were very happy with our room and the breakfast at the restaurant next door. Although we had sat nav. and keyed in the post code, we ended up quite a way off the Premier Inn. We had to ring and the receptionist had to tell us how to get there (we were about 10 mins away)so more detailed directions would be helpful