Pros: Eddie, the store manager, has a great customer service skills and made me feel welcome and appreciated. Counter person acts as if she is bothered by business. (Have been told in the past when our car was not ready that we would need to come back in 3 hours before the store closed. Stated blantly that she would NOT answer the phone.)
Car was good, comfortable. Price was great.
Cons: Counter person was not customer service oriented. Was having conversation with "Eddie", the store manager, and she kept interupting (not concerning business, just interupting our conversation). Downgrading using third party to book. This is not the first issue we have had with this person.
Nov 27 2016
Reserved a car for a closed Enterprise
Cons: Reserved car for 12pm on a Saturday, that particular Enterprise closed by then. Kayak went through with the reservation anyway. Customer service could not be reached to fix the situation since they were closed as well.
Dec 9 2016
Pros: All was good but the inside of the car was very dirty and also smelled of cigarettes.
Jan 23 2017
Service was so awful
Cons: We were givin misleading information by TWO enterprise employees on the phone. This and maybe an error through price lines booking website led to two days of hassle, three trips to the nearest enterprise rental an hour away from our house, and our vacation being cancelled. All because I put my faith in this business, our reservation, and the two employees who assured me of what I needed and that we were all set for our rental.
Apr 4 2017
Pros: Friendly and courteous staff fast
May 29 2017
Pros: customer service was fantastic. I love how nice everyone was and swift they were with getting use the car
Cons: there isn't anything didn't like. they were a pleasure to deal with