Book Ace car rentals in Aurora

Tue 4/25 Pick-up
Noon
Fri 4/28 Drop-off
Noon
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Reviews for Ace in Aurora

  • All reviews 100%
5.6/10 Okay
Based on 118 reviews
  • 4.5
  • 5.7
  • 4.2
  • 5.7

Recent reviews

Most recent
    3.2 Mediocre
    Economy
    Apr 24 2017
    No sign for shuttle at DEN
    Cons: 1. The shuttle from the airport is almost impossible to find at DEN because there is no sign for Ace, unlike all the rest of the rental companies. 2. I paid for economy but they only had huge pickup trucks available. It was bad on gas and a huge hassle to park in the city. 3. If you want to decline their supplemental insurance because you are covered already, they make it extremely difficult and say they need written proof. I didn't see this anywhere in the confirmation when I booked the car. I had to call my credit card company while I was at Ace and get a supervisor to convince the Ace employee that my credit card covers the rental. Most other rental companies simply let you decline this option.
    4.0 Mediocre
    Economy
    Apr 24 2017
    Sketchy
    Cons: Got to the airport in Colorado. First indication something was 'off'--there is no labeled pick-up for Ace. It's under an unmarked sign. Finally found the pick-up area, driver was nice. Passed many very nice car rental places--then we pulled up to a trailer. Yes, a trailer. Rolled our backage into a FILTHY trailer and waited. Finally was next in line, and the agent was super slow, kind, but spent most of the 15-minute check-in trying to sell me a larger/more expensive rental. Rang me up to a much higher price, and when I questioned it, he said, "Well, that's with everything." What's 'everything' I questioned back. Come to find out, he charged me for the insurance. When I provided my own, he said, "Well, you didn't tell me!" What the heck. He left to go get our keys. While standing there ,with my 2 young daughters, we hear the sound of yelling and cursing from the back room. A guy walks out from the offices with his pants undone( unbuckled, and unbuttoned), and leaves. Finally got our car, which was dirty. When we returned our car, we get to the trailer, and wait for 20 minutes. No one is in there. I call the number from our reservation, and nothing. Finally, a disheveled woman walks in and takes our keys. I will NEVER use them again.
    4.4 Okay
    Van
    Apr 23 2017
    Terrible Place
    Pros: Lowest priced vehicles. However, as the saying goes, you get what you pay for.
    Cons: The van we rented was filthy and unwashed, dirt and mud everywhere, I had to personally run in through a car wash. When it was time to return the vehicle, the wrong address was printed on the contract and I showed up to the wrong place. I called customer service to get the correct address and informed them that the address was incorrect on the contract, the rep could care less. After almost an hour I finally reached the correct location, and everyone was so disorganized, no clear instructions on where to return the vehicle, the shuttle driver was slow, what a mess!
    2.0 Poor
    Compact
    Apr 21 2017
    Price changed when I arrived.Haggle techniques,Rude customer service.
    Pros: Nothing at all. I literally booked with someone else and walked out.
    Cons: No signage, poor facility, originally the price on line was $48 total. When I arrived to pick up the car they changed the price to $280.00 total. No joke, that is a true story. Then they used haggle techniques to negotiate the price. Zero transparency. Rude customer service, all around terrible. Honestly if the owners of this company get to read this I suggest that they find another business venture.

Where can I find Ace car rentals in Aurora?

25750 E 68th Ave, Ace car rentals

Address

25750 E 68th Ave

Phone

+1 720 575 6560
Ace
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