Pick-up location | Barstow |
---|---|
Car types | Compact, Intermediate SUV |
Rental locations | 4 |
Airport locations | 0 |
Popular agencies | Avis, Budget |
Compact | $68/day |
Intermediate SUV | $84/day |
2 locations in Barstow
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Reviews
2.0 Poor
Dec 2020
Pros:
NothingCons:
First the rental office had a sign showing closed until 3:00 p.m. along with a hand written sign with new hours stated they were open from 8:00 a.m. to 4:00 p.m. Car pick was scheduled for after 12:00 I arrived at 2:00 p.m. Secondly the computer system was down and they had no way of renting me a car. No back up or hand paperwork to do any rentals. Could you imagine going to a hospital and they couldn’t treat you because the computer was down. Poor service poor quality and extra miles on my own car that I did want. I don’t recommend Budget/Avis of Barstow, CA10.0 Wonderful
Jun 2020
Pros:
Staff was super friendly10.0 Wonderful
Apr 2020
Pros:
The new location is much better and all was as booked, including insurance thru Allianz.10.0 Wonderful
Apr 2019
Cons:
Nothing I can think of10.0 Wonderful
Dec 2016
Pros:
I brought a 1 day rental from LAX to drop-off in VV and asked what kind of deal I could get for the whole week. They gave me a deal that was identical to the 1 day rental price I paid for the remaining 5 days of vacation.Cons:
N/A10.0 Wonderful
Feb 2023
3 locations in Barstow
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8.0 Very good
Apr 2021
Cons:
modern radio2.0 Poor
May 2020
Pros:
The whole experience was a joke.Cons:
If they had a car for me or let me know they were not going to have a car for me.8.0 Very good
Jul 2019
Pros:
yes, but location difficult to findCons:
info that drop off location was inside of the parking structure for a large hotel7.6 Good
Nov 2018
Pros:
Car was nice, clean, and ran well.Cons:
That I was given a price of $330 for the week and when I went to turn it in I got blindsided by $500+.10.0 Wonderful
Oct 2018
Pros:
Even though this location is always really busy, the staff always provides great service and never seems flustered even when problems come up. We had reserved a large SUV but found out when we came to pick up that we needed a credit card not debit card for that sized vehicle. The staff got us into a mini van that needed up working out better for what we needed and had better gas mileage.Cons:
Wish it was more explicitly stated that you needed a credit card for certain rentals but now we know and can plan in advance for next time.3.2 Poor
Oct 2016
Pros:
The booking process.Cons:
Got to the place only to be told the vehicle wasn't available and representative's attempt to charging us double the price originally quoted for an available upgraded vehicle. When we questioned, all the other representatives pulled an intimidation tactic, even going as far as referencing my "face". What a ghetto group of people trained to do Bait and Switch and intimidation tactics.2 locations in Barstow
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10.0 Wonderful
Apr 2021
Pros:
friendliness and fast transactions.Cons:
pickup & drop off service, but I understand the reason for not longer providing that service...but I do miss it!2.0 Poor
Dec 2019
Cons:
Complete waste of my time. I made the reservation and I literally walked to the rental place and was told I couldn’t rent with a debit card and also that they did not have any cars available for rent. I was stuck for 6 hours waiting for a friend to get into town to pick me up. I was also never reimbursed the insurance on the vehicle that i never even rented. Horrible experience and I will never use hertz or kayak to rent a car ever again10.0 Wonderful
Apr 2019
Pros:
Friendly staff. Very quick with getting me my car.Cons:
Everything was great10.0 Wonderful
Apr 2018
Pros:
Quick smooth transactionCons:
Nothing8.0 Very good
Mar 2018
Pros:
Good price, staff was friendly.Cons:
Car was dirty, should of been cleaned a little better inside and out.9.6 Wonderful
Aug 2017
Pros:
The rental, a Toyota Corolla, was a great car with low mileage. It was comfortable, had cruise control, and the air conditioning worked fine. The agents at the counter were friendly and acted in a professional manner.Cons:
It was a bit difficult to find the rental office inside a car dealership.2 locations in Barstow
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9.2 Wonderful
Aug 2020
Pros:
Staff was friendly and knowledgeable...no up sells!Cons:
The first vehicle brought out appeared comfortable but the tires were obviously worn. We were taking this vehicle across the country, thru the desert in 110 + degree weather. There should be better quality control on vehicles and their upkeep. The staff was very prompt and courteous in providing us with a better maintained vehicle.2.0 Poor
May 2020
Pros:
You canceled my reservation a day after I booked and never notified me. Furthermore you confirmed the reservation 5 days after I booked. When I showed up to the Avis they had no record. I had to drive 2 hours to the nearest airport to get another rental.Cons:
Communication. Horrible.6.8 Okay
Jul 2019
Pros:
Staff at Victorville and LAX were nice and helpful.Cons:
I wanted a Sedan but was given an SUV crossover which I did not want. Nobody explained to me what to do in case I ended up on a toll road. I tried to pay the toll online but because it was a rental I couldn't do that, so I have to pay an exorbitant price. Dropoff at LAX was disorganized.2.0 Poor
Jul 2017
Pros:
Avis cancelled my rental without give me any notification before my family's vacation because they did not have the vehicle in stock and they did not want to honor that price for a larger vehicle or something similar like a minivan. I feel that was unfair and it caused me a lot of inconvenience and extra money. It may have been that particular Avis but no matter what that is definitely poor service!Cons:
EVERYTHING! I WILL NOT RENT FROM AVIS AGAIN!!!!10.0 Wonderful
Jun 2017
Pros:
Customer serviceCons:
Nothing2.0 Poor
Apr 2017
Cons:
Customer service and courtesy horrible.One location in Barstow