Cons: no drop box for early return/ no Sunday returns. needed the rental only one day. Had to pay for 2 days.Had to take off work to return rental causing a loss of wages
Mar 8 2017
Pros: The size was good.
Cons: The car was dirty and full of bugs and the customer service was not very pleasant.
Mar 13 2017
Pros: Efficient, they were helpful, and they provided an additional discount for AAA!
Oct 23 2016
Overall Very Good
Pros: Overall a smooth yet personable experience. Junior, who worked with us at Hertz, was great.
Cons: Even for a sub-compact the Sonic was very, very small.
Nov 27 2016
Pros: Courteous and fast
Dec 30 2016
Last minute rental
Pros: Drop off was easy, car was in excellent condition...
Cons: Slow pickup process, but it was Christmas Eve, so understandable that one employee was working
Feb 5 2017
Pros: Customer service and the car model
Feb 27 2017
Worst experiance ever
Cons: the over $300 dollars in hold for renting a car, the attitude and lack of ownership of the service, I did not rent the car at all and still got charged for the insurance. then they wanted me to pay and wait 24 hours to get the car because I was using a debit card. I will never use this service again. complete nightmare
Mar 20 2017
Pros: The car was clean when picked up. The staff was friendly.
Cons: There was a very long wait to actually get the car; and another long wait to actually drop it off. This wasn't the fault of the staff, but the office is very understaffed.
Pros: we arrived earlier then booked time to pick up and although they were extremely busy that morning they did not have a problem to accommodate us.
Feb 15 2017
Pros: The car was super clean. Dropoff and pickup were very fast.
Cons: I thought I was supposed to get a bigger model, but was told it was a compact. The website said "specialty" vehicle. Also, the staff had differing stories about how toll roads worked, so they need to be trained on the correct answer.
Mar 21 2017
Pros: The person at the drop off notice the incorrect paper work and corrected the mistakes.
Cons: The paper work at the pick up was incorrect.