Cons: no drop box for early return/ no Sunday returns. needed the rental only one day. Had to pay for 2 days.Had to take off work to return rental causing a loss of wages
Mar 8 2017
Pros: The size was good.
Cons: The car was dirty and full of bugs and the customer service was not very pleasant.
May 3 2017
had a great experience with Hertz
Pros: First of all I would like to start our by telling u that your employee Marquita who works at the Winter Haven office was the best part of my whole experience with Hertz. She was so nice and so easy to deal with during my renting a car with Hertz. I hope Hertz knows this and keeps an employee like her. She made everything so easy. The car was clean at a level of good i wouldn't say excellent but good. the price was right and I hope it good just as smoothly the next time I rent from Hertz.
Mar 13 2017
Pros: Efficient, they were helpful, and they provided an additional discount for AAA!
Oct 23 2016
Overall Very Good
Pros: Overall a smooth yet personable experience. Junior, who worked with us at Hertz, was great.
Cons: Even for a sub-compact the Sonic was very, very small.
Nov 27 2016
Pros: Courteous and fast
Dec 30 2016
Last minute rental
Pros: Drop off was easy, car was in excellent condition...
Cons: Slow pickup process, but it was Christmas Eve, so understandable that one employee was working
Feb 5 2017
Pros: Customer service and the car model
Feb 27 2017
Worst experiance ever
Cons: the over $300 dollars in hold for renting a car, the attitude and lack of ownership of the service, I did not rent the car at all and still got charged for the insurance. then they wanted me to pay and wait 24 hours to get the car because I was using a debit card. I will never use this service again. complete nightmare
Mar 20 2017
Pros: The car was clean when picked up. The staff was friendly.
Cons: There was a very long wait to actually get the car; and another long wait to actually drop it off. This wasn't the fault of the staff, but the office is very understaffed.
Pros: we arrived earlier then booked time to pick up and although they were extremely busy that morning they did not have a problem to accommodate us.
Feb 15 2017
Pros: The car was super clean. Dropoff and pickup were very fast.
Cons: I thought I was supposed to get a bigger model, but was told it was a compact. The website said "specialty" vehicle. Also, the staff had differing stories about how toll roads worked, so they need to be trained on the correct answer.
Mar 21 2017
Pros: The person at the drop off notice the incorrect paper work and corrected the mistakes.
Cons: The paper work at the pick up was incorrect.
Apr 15 2017
Pros: Prompt service, helpful staff, great vehicle for the price.