Pros: I have experienced the extremely impolite employ, and he was the most unpleasant service representative i've met in my life. He even threated me that he will not tent us a car if he wants. unbelivable.
Sep 18 2016
Pros: Had to swap out suv. First one "shook"on the road.
Dec 27 2016
Beware the bait and switch scam
Cons: I've seen other comments on this tactic: I reserved a "Subaru Forester or similar" vehicle, and the rental counter offered a Ford F-150 pickup truck. Of course, my only other option was to upgrade to a Chevy Traverse SUV for an additional $30/day. There was no way I was driving a truck with very little weight over the rear drive axle on the snowy roads of Montana. Shame on Alamo for using this shabby ruse.
Jan 1 2017
Car and price were great but attempt at upsell cou
Pros: Car comfort price
Cons: Counter agent tried to upsell my husband on different car. Insisted we inspect it or we were liable for damages spewed the directions to the. Car so fast and snnottily bscause we wouldnt upgrade i couldnt hear her. After 14 hours of flying etc walked into bracing cold with all luggage and to almost farthest point in parking lot. Car covered in snow . We tried to inspect but with snow and ice all over it ....on way to destination when ice melted and we opened sky top could see ding on windshield and big ding on sky top window.
Feb 11 2017
Great customer service
Pros: Easy to rent and get the car and drop off.
Cons: Smelled bad inside. But didn't want to exchange out after we put all luggage and car seats In.
Cons: it was a long walk to get the car and from the drop off location to the terminal... not that i could see much in the way of any alternatives. Regardless it was cold and i would imagine if it were raining (in the summer) it would be just as pleasant
Sep 16 2016
Cons: Had no vehicle available except a 15 passenger van. Which then left me stranded at the airport. I thought that even though I reserved a "special car" it would actually be a car not a ridiculously large van that is in no way appropriate for my needs. It should have been clarified that that was a possibility when I reserved the vehicle online. Overall very poorly disappointed.
Sep 17 2016
It was a horror show
Cons: I got to the rental counter and was informed the only car available was a 15 passenger van and the was nothing they could do - take it or leave it. The rental agent was fine - she felt awful. I declined and walked next door to Enterprise and rented a more suitable car though it ended up costing me an extra $150'or so for the rental
Sep 17 2016
Reservation but no car
Cons: Apparently the folks at Dollar were aware that booking on Kayak did not lead to a car. They stated those folks do not know what cars we have or not. Not cool.
Sep 20 2016
Cons: There was no car available when we got to the airport to pick the car up except for a 15 passenger van.
Oct 27 2016
Car Interior not clean
Cons: The interior of the car smelled kind of gross and the interior wasn't very clean. Food particles in various places and long blonde hair all over the passenger seat.
Jan 3 2017
Pros: Vehicle was clean.
Cons: The company provided a 2 wheel drive SUV in a Montana blizzard when I expected a 4 wheel drive. The registration on the vehicle was expired.
Cons: They rented another reservation right out from under me because I wasn't at there desk within two hours of the time I said. I ended up having to drive a uhaul to Denver instead. Poor customer service and no desire to fix it. The van they gave us had some of the worst tires I've ever seen. Won't ever rent with thrifty again.
Sep 28 2016
Pickup and drop off challenges but still good valu
Pros: The price for full size rental
Cons: Had to wait 40 minutes for a car to be available. Return location in rental return not well marked. Asked some one from another company where the thrifty spots were but never found a row with a sign and finally just parked in an open space. So price was worth the extra time if you have flexibly in your schedule but not if you are in a hurry.
Oct 19 2016
Pros: NO CARS AVAILABLE WENT TO BUDGET
Nov 7 2016
Pros: Quick easy pick up process
Cons: If you drop off after hours you will leave the car in an unlit parking lot and the walk to the terminal is lengthy. If someone happens to hit your car after you drop it off you would have no recourse with regard to any damages Thrifty may charge to you.
Dec 21 2016
Pros: no rentel fromthem even though I paid for it for my son to come home
Jan 30 2017
Great price. Long walk from drop-off to terminal.
Pros: Great price.
Cons: The drop off parking lot is a healthy walk to the terminal when you have lots of luggage and no carts.
Pros: Actual car was good and I appreciated the bluetooth feature. Service was efficient if a bit cursory.
Oct 17 2016
Cons: Visibility out of car
Oct 24 2016
Reserve a full size, get a van!
Pros: The second customer service person I worked with was very helpful and friendly.
Cons: The first customer service person I had to deal with was very arrogant and un-helpful. I had reserved a full size car a month before I arrived and he gave me a mini-van (on the large-ish side). When I complained he said that it was an upgrade and the fuel economy was the same for a car and a mini-van
Jan 23 2017
too expesive poor customer service at the counter
Cons: the 4x4 did not always work or come out of 4x4 in the snow. we had to stop and back-up for it to disengage.
the defroster and back windows were not working and stayed iced up on the inside
we were promised a the largest 4x4 ford expedition 8 - 9 passangers and luggage but received a Toyota Sequoia
Feb 2 2017
Pros: Very helpful agents, smooth process, great vehicle..all around great experience. Thank you.
Pros: The service this was well staffed, the staff members were efficient and friendly.
Cons: They did not have a wide range of vehicles (we rented an SUV) and it was a long outdoor walk to pick up the vehicle from the lot, and an even longer walk to drop off the vehicle. This is not at all convenient given that we had an infant and was rather cold.
Jan 31 2017
All things considered
Pros: Counter staff was very friendly and helpful
Cons: Vehicle located a bit far from the terminal.....but the airport had limited space for vehicle storage and only outdoor surface parking.