10.0
Easy to deal withReviewed Jun 9 2026
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10.0
Minimal lines, friendly staff, and easy pick up and drop off.Reviewed Mar 29 2026
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10.0
It was fantastic! If to not to stop at counter was an option even better. Great price and decent vehicle for price!Reviewed Mar 22 2026
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6.0
I reserved an SUV but received a conventional car. I returned it 3 days early but did not receive a refund.Reviewed Jan 7 2026
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2.0
I was unable to rent from Budget when I arrived at the airport having prepaid my full rental for $750 they denied the rental saying it was a credit issue . Insane . Do I went next door and got a much better car for $475 at Enterprise . Budget should not do this to people who book and prepay in advance its just a terrible business model . I will never use them !!Reviewed Oct 11 2025
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2.0
Customer Complaint Letter(Qeeq Number: 93627548): I made a reservation in advance from South Korea to rent a Toyota. However, when I arrived at Bozeman Airport, your male staff member gave me a Mazda instead(EXB834 Montana), which is a car unfamiliar and uncommon in South Korea. If your company had to change the reserved vehicle, you should have notified me in advance. Unfortunately, your company failed to do so. In addition, the navigation panel in the Mazda did not function properly throughout the rental period, which caused me significant inconvenience while driving. I also had difficulty charging my phone in the car. When a customer reserves a car, but is given a completely different vehicle without any prior notice—especially one unfamiliar in the customer’s home country—it creates great inconvenience and even potential safety risks. Furthermore, requiring the customer to purchase liability insurance at the airport may also be considered an unfair rental practice. Therefore, I kindly request appropriate compensation for these inconveniences and issues.Reviewed Sep 4 2025
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8.0
Inaccurate fuel gauge reading at pickup led to incorrect fuel service charge. Call to 800 number quickly resolved the issue however. Car was dusty at pickup.Reviewed Jul 27 2025
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4.0
The first car needed an oil change, second the hood wouldn’t stay shut, third also needed an oil change but they told me to drive it anyways.Reviewed Jun 24 2025
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2.0
I was charged an extra $161 on my credit card for the rental. The reservation "total cost" is $260 but my credit card was charged $401.79 with no explanation or approval from me.Reviewed Jun 23 2025
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10.0
ExcellentReviewed Apr 5 2025
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2.0
Horrible. I was charged $250 for a convertible. They gave us a Jeep that over heated within 20 min of driving away. Had to turn around and drive back super slow because of the heat and smell of burning oil. Kept the temp low enough to drive. Got back. Got keys to a very small mustang, NOT convertible. Our drive was to Yellowstone and we wanted the open air views. After that, we returned a THIRD time with an “oh well, it’s all we have” for a regular suv. No convertible like we paid for. Never again! No offer for a discount. No refund. Plus 2 hours stolen from our one day trip in Yellowstone.Reviewed Jun 23 2024
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10.0
How easy it was and the friendly and professional everyone was.Reviewed Mar 5 2024
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