Cons: It was rainy and cold in Springfield, Missouri when I picked up the rental at the airport. I was given a key and told it was in the parking lot. I had trouble finding the vehicle. There was another car of the same make and color which I found, but the key would not work of course. I had to return to the desk for better directions. I was sent again to find it myself, which I finally did. It was about seven rows away from the terminal. It would have been nicer to have better instructions, or to have the car located in a close up parking area or to have been escorted to its location.
Dec 21 2015
Pros: Alamo staff was excellent and the car upgrade was great
Cons: The Equinox needs more power to handle hills but not a rental issue
Jul 30 2016
Drop off is painful at springfield airport
Pros: Customer was good.
Cons: Drop off is a pain. No one is there to take your car. You have to record your mileage and parking space and go into the airport to turn in your keys.
Sep 27 2016
Pros: Speed of the return
Cons: Was not a bad experience
Oct 28 2016
Pros: We were traveling with a baby and they made the car rental experience seamless and easy. The paperwork to pick up the car took about 2 minutes and the car was clean, ready to go, and in the parking spot they told us. Likewise, dropping it off was simply giving them the keys and picking up our receipt. Price was also great, I will be using them again.
Nov 28 2016
Cons: a guy was there but he seemed irritated to have to get off his phone to talk to me
Feb 13 2017
Better Signage Needed
Cons: You need to have better signage at the rental counter. We couldn't find the counter because there was a huge Enterprise sign, and a tiny (practically hidden by the height of the counter) Alamo sign.
Mar 6 2017
Pros: Ford Escape unlimited miles for 2 days was $30. The Escape had all the bells and whistles and less than 1,000 miles on it when I picked it up. It got about 24mpg over 740 miles of driving.
May 29 2017
Everything was perfect!
Pros: We loved the service with a smile. Liked being able to drop off in a different location from where we picked the car up. Super easy to pick up and drop off.
Jun 5 2017
Pros: Good price, very clean vehicle, efficient staff!
Cons: I had a small problem hearing the agent at the air port.
Aug 4 2016
Pros: Sonata gets good gas mileage
Cons: Sonata has cheapened in past few years. Did not like the trans shifting constantly with in town driving. Not impressed with car. Bluetooth quit working just out of the blue. Would not rent again.
Aug 24 2016
Pros: The Toyota camry
Dec 23 2016
Pros: Car was great. Clean. Ready to go. Easy pick up and return at the Springfield MO airport. Very reasonable price
Cons: The sales agent at the desk was awful. Rude and condescending. Her name was Antoniya and she clearly hated her job, and took her anger out on me. Not in anyway helpful. I go through Springfield a lot. Never had this happen before, but this my first time renting from Budget. I won't rent from them again because their service agent was so bad.
Jan 3 2017
good car and very good price
Pros: The Corolla was basically perfect for our purpose. fits 4 comfortably and we didn't have much luggage. Also got good gas mileage.
Jan 12 2017
Never again this company.......
Cons: Horrendous extra charges as well fill up charge of $31.00 I didn't ask for was ad on,till today I dont have refund.Answer was I can take it of but our service man who wash cars have to check it (Full tank) or show me recite!!! No interest to take care of it !!! Never again this company. ZDENO FIALA
Feb 7 2017
Not so clean car
Cons: The car still had someone else's bottled water and soda left under the seat. It also had stains on the seats and dirt on the interior door..
Feb 21 2017
Best experience we've had.
Pros: Pick up and drop off was simple and fast. Everything was next to baggage pickup at the airport which was fantastic.
Cons: Budget automatically charges you for a full tank of gas (other rental services let you choose) but if you show them a receipt that you filled up, they will remove charge. Shouldn't automatically add this to bills and make us work to get it removed. That was only issue preventing 5 stars.
Apr 10 2017
Pros: price, turning in rental had a greatm easy experience
Pros: Good price. Quick and easy service at the airport.
Cons: Even though the car only had 9,000 miles, the residual air freshener hit me every time I entered the car.
Jul 29 2017
Long wait. Car reserved not available.
Pros: Eventually got a supervisor to help
Cons: Waited 30 minutes only to be told I no full size cars available (which is what I reserved) and that they would put me in an intermediate and that I would still pay the full size rate. Agent said sorry that he couldn't do anything about it. I called Payless on the phone while he wasn't able to help me. He said that's all he could do and the I said well I don't have to take the car, I can cancel. Then a supervisor from the Avis counter showed up and helped him. He said he was new so Payless this is a 'training opportunity' for you!