The car rental location was closed when we arrived
Cons: We did not get the car as location was closed. We had to get another ride back to the airport from this 'Off-Site' 3rd party car rental place ...not actually an official Budget rental site. We had to go through the rental process from start to finish at the airport. Luckily we were able to get the car we wanted as a 'walkup' to the counter!! I will never book through Kayak again
Jul 19 2016
Excellent and friendly customer service!
Pros: I actually rented a car at a location away from the airport, but staff at the airport helped us get a car on-site and got us a great rate on a larger vehicle.
Aug 7 2016
Kayak is A Nightmare to Rent From
Pros: Absolutely nothing! It was a nightmare from beginning to end. I will be happy to tell you all about it.
Cons: The rudeness, the lies, the filthy office, the lack of assistance, the list goes on and on.