Pros: It was very helpful that we could pick up the car in a non-airport location and drop it off at the airport we were flying out of.
Cons: We had a reservation but had to wait for the car to be cleaned when we arrived at Enterprise. The cleanliness of the car was fair, but not great.
Sep 17 2016
Pros: Not much
Cons: The car I reserved was not ready. Employee was rude and stopped helping me to eat a biscuit. Had to get manager who was not much help. Upgraded to a Cadillac with broken touch screen dash. Only allowed Spanish language. Bad experience
Mar 18 2017
Pros: Staff was friendly and expeditious. Return was just as quick and painless.
Cons: It was raining.
Jun 5 2017
Cons: I never made it.
Jun 25 2017
It was OK it could have been better
Pros: It was OK it could have been better.
Cons: Hey just picked up the car had a little problem with it before I went out of town had to fix flat, had a screw inside the tire . I called back to Enterprise they wanted to put me in a van I said I wanted something like the size car that I rented and paid for . They said they didn't have anything and I ask if I could drive to Birmingham , he said that it is Father's Day weekend and then they said they didn't know if they would even have one at that location. It didn't sound like they want to really take care of my problem so I didn't like the manager He seem to have an attitude that I was calling about the rental and I am a company
Sep 19 2017
Cons: Great service!!
Oct 11 2017
Pros: The staff was very Nice..the attention and service yo te customers was pretty good.
Oct 23 2017
No problems at all!
Pros: Everyone was very helpful and courteous and both the check-in and drop-off went quickly. Very efficient team there!
Dec 20 2017
Pros: Everyone at the Cancun rental office was really friendly, and they made the pick-up to drop-off experience seamless. I've used this Enterprise office twice so far, and I will use them again in the future.
Dec 23 2017
A no-scam experience at Cancun!
Pros: Enterprise was great: they picked us up immediately, offered friendly, clear service at the counter, and pulled no tricks with insurance, etc. Do note that you will need Mexican liability insurance, which will cost somewhere between $20-$30 per day on top of your rental rate. Finally, the car, a Chevy Aveo, was new and clean inside and out. Thanks!
Pros: Car worked very well, efficient gas mileage, no mechanical problems, clean inside and out, satellite radio (compact car).
Cons: Staff took quite some time to get people checked in, which may have been because of their personal discussions during their work (which seems endemic in the service industry in the U.S.) They were, however, polite.
Engine light came on, on the day I returned the car. When I informed the desk they seemed non-plussed and rationalized it as a glitch, without even checking it. I hope they check it for the sake of the next renter.
I had hoped to return the car at a different location but was informed the fee was 125$, about the same as the total rental cost! So I returned at the same location, despite the inconvenience.
Aug 14 2016
Pros: I thought the rep was friendly and helpful. No pressure, quick and knowledgeable.
Feb 20 2017
Pros: Absolutely nothing
Cons: Get there and the internet was down. Then they said I couldn't use a bank card. I had to find another company and spend extra money because I had to get to a job by the next day. If it is not posted on web site about credit cards only how are people to know and be prepared. Never again. I'll use hotwire like I have in the past. Never had any issues with them.
Mar 17 2017
Great drop off process
Cons: The store needs much better signage.
May 7 2017
The guy David at the Tuscaloosa Al location was great. Very patient.
Pros: He was a great representative of Hertz
May 7 2017
Jul 3 2017
Easy drop off
Pros: Easy drop off and ride back to my house.
Aug 17 2017
Chicken bones under the seat
Pros: The age of the car and the gas mileage was great.
Cons: I had to wait for 5 hours for a car after pickup time and then when I finally got the car it was filthy and needed air in the tires. There were chicken bones under the seat, dog hair on the passenger seat and greasy fingerprints everywhere. I had to wipe down the inside of the vehicle just to use.
Dec 22 2017
Cons: Car was filthy
Jan 10 2018
Pros: The pick up and drop off were both quick and simple.
Pros: I wanted to be charged from my debit card but they charged me from my credit. Why I was forced this
Apr 7 2017
Went to get car
Pros: The rental price.
Cons: Credit report refused me to be able to rent car. Since reservation was made on line over the weekend it left me scrambling to get a rental. I would have been willing to pay a double deposit to secure car.
On a side note, when you are dealing with an emergency, this is not how you want to be handled.