Pros: I thought the rep was friendly and helpful. No pressure, quick and knowledgeable.
Feb 20 2017
Pros: Absolutely nothing
Cons: Get there and the internet was down. Then they said I couldn't use a bank card. I had to find another company and spend extra money because I had to get to a job by the next day. If it is not posted on web site about credit cards only how are people to know and be prepared. Never again. I'll use hotwire like I have in the past. Never had any issues with them.
Mar 17 2017
Great drop off process
Cons: The store needs much better signage.
May 7 2017
The guy David at the Tuscaloosa Al location was great. Very patient.
Pros: It was very helpful that we could pick up the car in a non-airport location and drop it off at the airport we were flying out of.
Cons: We had a reservation but had to wait for the car to be cleaned when we arrived at Enterprise. The cleanliness of the car was fair, but not great.
Sep 17 2016
Pros: Not much
Cons: The car I reserved was not ready. Employee was rude and stopped helping me to eat a biscuit. Had to get manager who was not much help. Upgraded to a Cadillac with broken touch screen dash. Only allowed Spanish language. Bad experience
Mar 18 2017
Pros: Staff was friendly and expeditious. Return was just as quick and painless.
Pros: I wanted to be charged from my debit card but they charged me from my credit. Why I was forced this
Apr 7 2017
Went to get car
Pros: The rental price.
Cons: Credit report refused me to be able to rent car. Since reservation was made on line over the weekend it left me scrambling to get a rental. I would have been willing to pay a double deposit to secure car.
On a side note, when you are dealing with an emergency, this is not how you want to be handled.