Cons: They make it impossible for you to rent a car. Everything is fine if you have a credit card. You can use debit, but they have to do so much extra. My main issue was, even though I had to money to rent the car, I couldn't because I was not a resident of the state in which I was renting the car. Why does that even matter? Then because of legal stuff, another person cannot rent the car for you. I could not even be approved as a driver due to not having a credit card in my name or being an in-state resident. Maybe Enterprise has these rules on their site, but when reserving through a third party site, the FAQs, and rules and regs can be overlooked. The worst part was the customer service. The Enterprise workers continually gave me a series of wrong information with no remorse. I called before I even arrived asking if I could pay with a debit card. You think at that point, she could have told me I had to be an in-state resident. Then another worker said I could just run over to my bank and get a credit card. Was she insane? You cannot get a credit card same day. You have to be approved then the card takes a few days to get to you. I needed the vehicle that day because I was leaving the next morning. Enterprise wasted 3 hours of my day and were not apologetic at all or offered any alternative solution. It all worked out in the end,no thanks to Enterprise. I canceled my reservation (Thank God, Free of Charge, because I would have raised hell otherwise!!) I rented a Uhaul no hassle whatsoever! GET IT TOGETHER, ENTERPRISE!!! In my book, you are the worst!
Dec 26 2016
Pros: Due to a long line in the Lafayette office and another customer who changed his preferences for a car at the last minute, the clerk kindly gave us the other customer's original reservation, a Camaro, at no extra charge. He also made it easy to return the car by not requiring it to be returned full of fuel. This was an excellent experience for our First wedding anniversary overnighter.
Cons: The credit card charges took one week to appear, making payment confusing.
Mar 13 2017
Cons: Made a reservation for a cargo van. Got called from them 10 mins before my pick up saying they didn't have one and there wasn't one near by. But I needed the van or a pickup. Basically that was all the help I got. I didn't get a vehicle and canceled my trip because I spent the next 3 hours trying to rent an unneeded box truck from uhaul or other places while getting screw since it was a last min deal. it's 2017 if you don't have a truck or cargo van to rent don't allow your website to rent it. It's a basic inventory function I know 16 years old that could write the code for that. What a joke .