NextCar gave us a brand new car
Pros: We got a brand new minivan with only 30 miles on it! And a Japanese car too rather than a typical American rental car!
Cons: Kayak sold an insurance policy (Allianz) which wasn't acceptable to NextCar. This was really really bad of Kayak. It created delays for every person waiting in line to get a car and delayed the rental process by atleast 45 mins. Canceling that policy. Calling my regular insurance policy and adding another policy. It was too problematic.