Cons: I called prior to taking a cab to the rental location to find they had no cars. They called me back at closing time to say the car had still not been returned and the earliest I could pick it up was 8am, which was when I needed to be at my first meeting. I used a ride service to get to my destination.
Jul 19 2016
Great gas mileage !
Pros: Car was very good with gas mileage. We drove 2200 miles for roughly $100 USD.
Cons: Car was a wee bit small for a trip to Smyrna Beach, Florida vacation trip. with two kids aged 7/10. Trunk / Hatch area a bit small also. I just needed to upgrade to mid size car next time.
Aug 18 2016
Pros: I loved that they didn't charge a huge drop-off fee for the one-way rental. The staff was very nice and professional at the location where I picked up the vehicle.
Cons: The car was not very clean and smelled of cigarette smoke.
Oct 7 2016
Unreliable- unable to get rental car
Pros: Absolutely nothing
Cons: The schedule pick-up time for the rental was after the business had closed. Leaving me with no rental for the weekend.
Mar 6 2017
Pros: They went out of their way to make the car extra clean and were friendly
Cons: however that said even though the car was very nice and clean I could still smell a strong odor of smoke in the car masked by a cheap fragrance. I had an overwhelming headache due to that smell. No matter how long I had the windows down It would not leave the car.
Mar 21 2017
Pros: Being able to return my vehicle to another location.
Cons: One salesperson said that if I had a receipt that I would get my taxi refunded when taken to another location. The salesperson at the location where I picked up the car "supposedly" did not know how to to do...UGH!
Aug 1 2017
excellent service and care
Pros: Everyone was professional, and very helpful. The car was clean, and just what I needed. My first experience with Hertz, but I will use them again, they were busy, but I was made to feel like I was their only customer.
Cons: hum, nothing.
Oct 9 2017
Car type change from purchase - Hertz
Pros: I was able to get a refund
Cons: We chose a full size car and when I checked out and paid for it the screen show that I paid for a full size car so I printed a screenshot. I received my email confirmation showing I was only getting a standard because they were out of full size. Same price.
Cons: The car was not ready for us at the designated time. Then the attendant said they did not have one at all. After several hours she found one at another site. All this caused stress and delayed our vacation by more than 5 hours. Then the price was even higher than originally quoted not a single discount for my inconvenience or their confusion.
Cons: I typically rent from Enterprise, which allows you to bring the car back with less than a full tank. They only charge $2 a gallon. Through Budget, I wasn't offered a choice on whether I wanted to fill it up or let them fill it for a set price. I returned it with half a tank, and they charged $10 a gallon. Wow