1.9 HorribleJul 23 2021
They changed the price as soon as I went there to pick up the car… they put all these other fees which made the bill from 537 to 1300ish… which is double the price.
2.0 MediocreJan 11 2021
The type of vehicle I choose for the trip.The manager working with me and granting my ask of filling the gas tank up so all I have to do is fill it back up. It's a lot easier not having to worry about the level and where it is at when you drop it off. No one wants to put to much gas in the vehicle when they are dropping off. They should do this with all their cars. The Galesburg office where I live does it for me all the time because I rent locally a lot. Not having the one way charge would also have been nice. We were on a budget. I made an appointment with them to pick the vehicle up at noon but it wasn't ready until 1:30pm what is the point of making appointments if they are not going to keep them ? This vehicle should really not have been rented out because it pulled to the right kinda hard all the way home which wears you out on a 14 hr drive. The manager said well I wished you would have said something so we could have given you a different vehicle. I said well I needed to get on the road and you should always know what is going on with your vehicles. There is more but this is enough.
2.0 MediocreMar 19 2019
N/AActually having the vehicle that I “reserved” would have been nice. What’s the point of a “reservation” if the vehicle is not available or reserved when I arrive. Enterprise really left me high and dry on this, and I will not use them again.
7.6 GoodOct 8 2017
Friendly, fast cu stoner service!Custome r service was excellent.Car seats were stained, dirty and back seats not even vacuumed.
10.0 ExcellentJan 30 2017
I like the staff. They are very kind and informative.
10.0 ExcellentNov 8 2016
They upgraded me at no charge to a mini vanThe way kayak sold the supplemental insurance.