Pros: Overall our experience was good. The car was clean and in good condition. The staff was pleasant and took car of me in a timely manner. I would use this place again.
Cons: My only complaint was that our car smelled of cigarette smoke. I don't blame Hertz for this as they have a no smoking policy. Inconsiderate people who smoke in the cars make it a sickening experience for those people that don't smoke. There should be a penalty for smokers who don't follow the rules.
Mar 31 2016
Pros: We miss the Hertz office in Monticello and the one in Liberty so we had to drive 30 miles for the return. Other than that it was satisfactory.
Feb 24 2017
Pros: Fairly convenient location
Cons: I went to pick up the car 15 minutes early. No one was there. I went to run an errand and came back. Had to wait 1/2 hour for my car to be ready. It seems like if there's a reservation for 9am then the car should be ready if I come back after 10, it shouldn't just be getting pulled out from behind other cars and cleaned up while I'm waiting.