Pros: Everything went well: they were polite and professional and efficient. The car was in great shape and easy to drive. No one tried to scam me and claim I damaged the car weeks after I left it (so far).
Cons: Dropping off at the Bangor airport was a little confusing - there was no one in the rental car return parking lot and all of Budget's parking spaces were full. I had no idea what to do, and they had not given me any direction about drop-off when I rented the car. However, this was easily solved: I just called the number they provided, a live human inside the airport answered, and gave me clear and useful instructions from there.
Aug 23 2016
Pros: Quick and friendly service
Dec 28 2015
Pros: the girl that attended to me
Apr 18 2016
Let's clean the windows!
Pros: Staff, very nice.
Ford Focus provided a comfortable quiet ride, handled well and had nice features, including a cruise control that a had a digital display allowing you to see exact speed that you were set. The side view mirrors provided great visibility .
Cons: Picked up car late at night & didn't realize that all of the windows needed cleaning.
Jun 20 2016
Great car rental
Pros: The Ford Fusion was the perfect car for our sometimes group of 5.
Aug 22 2016
Left stranded at the airport
Pros: Clerk was very knowledgeable and polite. She was helpful enough to point me to two competitors who were happy to rent vehicles to me (and to upgrade me at no charge).
Cons: Learned upon arrival that the debit card I paid with would not be accepted. After significant back-and-forth I just went to Enterprise. Went $200 over budget but at least I got home.
Aug 23 2016
Cons: Due to a canceling of our flight by American Airlines, we had to drive to Boston Logan Airport to catch a flight home. Returning the car cause me to stand in line for an hour!!! Even with 5 employees/agents!!
Sep 6 2016
Good choice in BGR
Pros: Clean, well-functioning car; friendly staff
Cons: Computers were down so long wait for pick-up
Oct 15 2016
Reservation not accepted
Pros: Price quote reservation
Cons: Budget Bangor Airport didn't accept reservation. We were charged much more than upon online Kayak reservation. Very disappointed. Please refund
Jan 7 2017
Pros: i liked the sevice and car i rented.i would rent a car from here again thanks.
Cons: xm radio would not work it as anoying trying to get it to work.
The car was dirty and smoke smell. and also they addedd $20.00 more than quoted to online price.
Aug 8 2016
Super helpful staff!
Pros: Friendly staff!!! Worked with us to provide the appropriate vehicle for our needs.
Cons: It was a pricey rental, albeit a busy time of year.
Sep 11 2016
Pros: The staff was very friendly and helpful. The car worked perfect for what I needed and didnot think it was over priced. I will add again the staff was great there very very nice.
Cons: I did not like that I had to take a shuttle from the airport. My big problem is when I dropped my car off I had a flight to catch, but I had to wait att he enterprise store which is 5 miles from the airport for the shuttle to return. I ended up having to wait 15 minutes.
Sep 18 2016
Ryan in Bangor was awesome...
Pros: Ryan was so good with my rental ..
Cons: Kind and courtesy was his strength.. Smart too
Oct 10 2016
10 minutes a ride and you are there !
Pros: easy access, they pick you up just minutes after you call, Its such a small airport, this was so was and saved money! Realy quick, good service!
Cons: my bill was 20.00 higher then I expected.the wind shield was dirty , but we just wiped it at the first gas station.
Oct 17 2016
Pros: The people at the Bangor location were very nice - although I have to once again say that I have never had a better experience than what we have come to expect from Lance Reardon at your Ellsworth facility ...Lance is THE man!!!
Cons: It is a very minor thing to mention, but I dislike when I get a car that has less than a full tank - it is easy to fill up before returning but I invariably overfill when I was given a car that was 3/4 or less
Sep 25 2017
Pros: New car
Cons: Had rented an intermediate level car for fuel efficiency for the long one way drive. After waiting 30+ minutes for the rental shuttle to come to airport, we were taken to a dirty building that was chaotic. They didn’t have enough rentals so it was either take the inefficient SUV or wait even longer for another return. The SUV was dirty as well. The return location at Trenton airport lacks signs on the road telling you which lot to drop it off in as well as the prerecorded message when you call the location doesn’t help.
Aug 21 2016
1 hour 20 minutes to rent a car and get on the roa
Pros: The car was great
Cons: The checkout line and time to get on the road was a killer
Jun 26 2017
Cons: car not clean. total of rental was over $200.00 not told of drop off charge