Pick-up location | Ellsworth |
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Car types | Compact, Compact SUV, Economy, Full-size, Intermediate, Intermediate SUV, Luxury, Standard, Standard SUV |
Rental locations | 1 |
Popular agencies | Enterprise |
Economy | $57/day |
Compact | $57/day |
Intermediate | $56/day |
Standard | $56/day |
Full-size | $57/day |
Luxury | $103/day |
Intermediate SUV | $143/day |
Compact SUV | $149/day |
Standard SUV | $151/day |
Budget
7.3
Good
103 reviewsCleanliness
7.5
Comfort
8.1
Pick-up/Drop-off
7.8
Value for money
6.9
One location in Ellsworth
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Reviews
8.0 Excellent
May 2021
Pros:
The staff was great and the car was clean.Cons:
Lots of damage to the car and nobody did a walk around or told me about it. I returned the car a day early and still was charged the full booking amount.10.0 Excellent
Nov 2020
Pros:
Staff was excellent and very friendly. Wish I had paid more attention as to where the car was located. Had to walk around the lot "beeping" the car to find it.Cons:
No instructions on how to use keyless car. Card or manual in glove box would be helpful. 1. Step on brake to start car while pushing start/stop button. 2. How to open the gas tank and where it's located. 3. Toll E Z Pass use. 4. How to open rear door on SUV. Not all of us have these features in our cars. And no visual indicators for this inside car. It was trial and error finding skills. Called my sister who knew how to open gas tank, I would have never found it!. Both SUV's I rented were a little different with these things. But both were very comfortable and made for a great drive.8.8 Excellent
Aug 2020
Pros:
Easy to pick up and drop off. Nice car.Cons:
We paid for EZ pass for tolls but the car was not equipped for it.10.0 Excellent
Oct 2019
Pros:
Super easy pickup and drop-off. Very nice new car - perfect for our needs. No harassment for additional unnecessary insurance.10.0 Excellent
Oct 2019
Pros:
The whole Process was very easyCons:
Rental needed air in the tires upon pickup, parking lot for pickup drop-off could definitely be more well lit.2.0 Mediocre
Aug 2019
Cons:
I booked the rental online but when I arrived no cars were available.Alamo
8.9
Excellent
41 reviewsCleanliness
9.0
Comfort
8.7
Pick-up/Drop-off
8.3
Value for money
8.3
One location in Ellsworth
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8.4 Excellent
Oct 2020
Pros:
We loved the Nissan SUV that we were given. Might even buy one ourselves :). The pickup was a couple of hours too early, but that was an easy adjustment for the salesperson. Loved the good deal from KAYAK. Saved about $350 total for one week!Cons:
I honestly don't like the hard sell that car rental companies often do and Alamo was no exception. She tried to sell me the full tank of gas, insurance that would have duplicated what we already had, told us about a toll booth gadget, but did not inform us there would be high charges if we used it $3.95/day we later found out. I would love it if ONE car company was truly honest and told us "You really don't need this, but we offer it"9.6 Excellent
Oct 2020
Pros:
Fast pick up, cool carCons:
Better instructions on drop off location. Regular entrance was closed due to construction and no signs posted to indicate car rental returns9.2 Excellent
Nov 2019
Cons:
The way they do the gas is confusing. They make you guess up front how much gas you're going to use. Why not just give you a full tank and have you pay at market price for the amount you use?6.0 Good
Nov 2019
Pros:
The truck was clean and neatCons:
In comparison to other rental companies like Avis and Budget, their rental system and computer systems seem far outdated. Would go with my usual choice of budget if renting again.10.0 Excellent
Sep 2019
Pros:
Overall experience was great!!!Cons:
Nothing.7.2 Good
Sep 2019
Pros:
The staff at the pickup counter was great, friendly and helpful. Only glitch: he said he'd activated satellite radio, but it never worked.Cons:
There's no attendant for dropoff and the signage is lacking, but overall, easy enough. The gal at the return counter was pretty unfriendly: unresponsive and if she ever smiled, I missed it.Enterprise
6.1
Good
39 reviewsCleanliness
6.3
Comfort
6.6
Pick-up/Drop-off
6.5
Value for money
6.5
4 locations in Ellsworth
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Reviews
10.0 Excellent
Jun 2021
Pros:
The pick up was quick and easy. I was on the road in about 20 minutes.Cons:
The shuttle took a few minutes to pick us up at the airport, but we didn't wait too long.2.0 Mediocre
Sep 2020
Pros:
NothingCons:
Arrogant manager over books and then just casually tells you he has no cars and you’re 10 on the waiting list... enjoy your vacation!3.6 Mediocre
Nov 2018
Cons:
There was not a car available at the airport. So the call center representative said there was a car available in the city I was in. I did not think you had a office there. So, I asked him if he was sure twice. He said yes. I walked to the street he gave me. There was not a office. I checked the reservation. The office was 15 miles away in another city. i took a taxi. It was closed. I called your call center They were rude and did not understand why i was upset.10.0 Excellent
May 2018
Pros:
Quick plane to car turn around.4.0 Okay
Sep 2017
Pros:
New carCons:
Had rented an intermediate level car for fuel efficiency for the long one way drive. After waiting 30+ minutes for the rental shuttle to come to airport, we were taken to a dirty building that was chaotic. They didn’t have enough rentals so it was either take the inefficient SUV or wait even longer for another return. The SUV was dirty as well. The return location at Trenton airport lacks signs on the road telling you which lot to drop it off in as well as the prerecorded message when you call the location doesn’t help.4.8 Okay
Jun 2017
Cons:
car not clean. total of rental was over $200.00 not told of drop off charge when bookedHertz
10.0
Excellent
6 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
2 locations in Ellsworth
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10.0 Excellent
Oct 2020
Cons:
perfect great customer service i will always use this company from now on10.0 Excellent
Oct 2016
Pros:
Picked us up and returned us to the cruise ship dock.10.0 Excellent
Sep 2016
Pros:
Agent was very friendly and drop off went great.10.0 Excellent
Oct 2020
Cons:
perfect great customer service i will always use this company from now on10.0 Excellent
Oct 2016
Pros:
Picked us up and returned us to the cruise ship dock.10.0 Excellent
Sep 2016
Pros:
Agent was very friendly and drop off went great.Avis
6.5
Good
26 reviewsCleanliness
7.1
Comfort
7.1
Pick-up/Drop-off
7.3
Value for money
4.9
One location in Ellsworth
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Reviews
4.0 Okay
May 2021
Cons:
The gas tank could have been filled rather than half empty and the license tans could have been legal. They expired two months back and I worried about being stopped the whole time for expired plates.2.0 Mediocre
Feb 2019
Pros:
Vehicle was fine until it rained. Tires were bald and it was a danger on the roadCons:
Replace the tires before someone is seriously hurt5.6 Okay
Sep 2018
Pros:
Not muchCons:
Lack of flexibility at pick up.2.0 Mediocre
Jul 2018
Cons:
They wouldn’t let me have the car bc my card I’d prepaid in full with was a MasterCard debit card (instead of a credit card), & also bc my return flight location didn’t match the location I was dropping off the rental car. The man a the counter said he couldn’t refund me, but gave me a 1-800 number to call instead. I spent about an hour on the phone during my vacation trying to get refunded. One time I was on hold for 20 minutes and the lady accidentally disconnected our phone call, so I had to call & go through the entire process again.A rental car company two counters over was more than happy to rent to me with my debit card & return flight that didn’t match the car drop off, with a price considerably less than Avis’s. I will never rent from Avis again.10.0 Excellent
Aug 2017
Pros:
Simple drop-off. Took less than 5 minutes. Drop-off was at airport.Cons:
Nothing.9.2 Excellent
Jul 2017
Pros:
The agent recognized the hatchback we had been assigned would be a tight squeeze with our car seat and luggage. she gave us complentary upgrade and sent us happily on our way!Cons:
I did not like the previous passengerRent-A-Wreck
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Ellsworth
Most popular agency | Enterprise |
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Most popular car type | Intermediate |
Average price | $124/day |
Good deal | $94/day |