Pros: "Efficient boarding, reasonable space in cabin and overhead bins"
Cons: "JetBlue is awful. TVs don’t work. Staff isn’t friendly"
Pros: "The crew was accommodating"
Cons: "The TV did not work…"
Pros: "Crew was courteous and gave constant updates in regards to any delays."
Cons: "Flight was delayed and there was congestion prior to take off. Not sure there was anything that could’ve been done."
Pros: "Crew is always great."
Cons: "The TV wasn't working at my seat"
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Cons: "The tvs didn't work."
Cons: "TV wasn’t working"
Cons: "Leaving on time. We got in at 4 AM."
Cons: "Would like JB to provide reading material."
Pros: "Seats are comfortable"
Cons: "Provide entertainment on board. Offer a healthy snack selection."
Cons: "Boarding pass on phone text"
Cons: "Awful treatment of passengers."
Pros: "The inflight crew was absolutely incredible. They were funny and helpful especially as our situation was incredibly bad."
Cons: "After waiting almost an extra hour plus for a delay, the boarding process was complete chaos. Not to the fault of the crew at LaGuardia, but just based on the annoyance and impatience of the passengers waiting to board. Once on the plane, our row was the only one with broken TVs. Unfortunately for my husband and myself, we were flying with two toddlers with whom we had solely expected to entertain with the TV."
Pros: "The personnel were courteous and listen to your request ,the flight was exceptional.."
Cons: "No comments at this time."
Pros: "Leg room and tv"
Cons: "Increased cost of luggage, snacks , and perhaps a little more info about the flight delay"
Pros: "The flight was on time. Fly-fi was available"
Cons: "Tv/ entertainment system was flickering intermittently"
Pros: "Great service. Also loved the size of the seats and the leg room that I had."
Pros: "On time flight, roomier seat"
Cons: "Airport, IGA"
Pros: "Free unlimited snacks! Lots of leg room"
Cons: "No safety video. Airport terminal was very small and stuffy. Security line was long"
Pros: "Boarding was a bit delayed in the beginning but back on time very quickly, seat comfort and legroom was great. Loved that I got a full sized can of soda, that's always fantastic and snacks were fine."
Cons: "My Seat 23D had a defective TV, so it was flashing on and off constantly throughout the whole flight, usually I don't have an issue with the entertainment because I like to sleep during flights, but due to some turbulence I was awake for part of the flight. Unfortunately with the flashing TV it gave me pretty bad nausea to the point of wanting to vomit, this is the first time I've experienced anything like this on a plane, was definitely looking forward to landing so I didn't have this nauseating feeling anymore. I have a video of the issue if anyone at Jetblue was interested in seeing. It was flight 499 from LGA to Orlando on 9-16-18. Thanks."
Pros: "Great flight with early departure; not crowded"
Cons: "Longer flight than normal due to Florence"
Cons: "delays, crying children and sniffling sneezing passengers. Restroom was dirty."
Cons: "Delays, changed departure gates. Getting used to this on most airlines these days. Was hoping JetBlue"
Pros: "Crew was very friendly and helpful. This was my first flight on JetBlue and I was impressed with the selection of snacks and drinks."
Pros: "Efficient and kept us informed despite weather delay. Lovely flight attendants"
Cons: "Non Working tv, cramped seats"
Cons: "The airline had the flight delayed due to waiting for flight attendants. Very irresponsible of the crew and members, which weren’t working on the flight"
Cons: "Flight was already delayed and then we sat on the airplane for approximately 45 minutes before take off."
Pros: "Friendly crew and fast flight."
Cons: "No reclining seats"
Pros: "On time. Smooth flight."
Cons: "Drunk guy on plane."
Cons: "The the fight was 2 hours late"
Pros: "Snacks, movies, leg rooms."
Cons: "Too cold, blanket and headphones are 5$ each"
Pros: "It's comfortable and the staff is friendly"
Cons: "The delay"
Cons: "My flight was canceled due to weather conditions. I made a request for a refund and never received a reply."
Pros: "Flight was steady, entertainment was great, and it was comfortable."
Cons: "Everything was good !!! Thank you for the flying"
Pros: "Seems like spacing between the seats is greater on JetBlue than with some other airlines. Really like that."
Cons: "All the DELAYS! Seemed a bit unprepared"
Cons: "Delays delays delays"
Pros: "Service was great, smooth landing. Great songs and communication by pilot and captain"
Pros: "Smooth boarding process. Terrific crew."
Pros: "really love the seats the crew was awesome! I will be flying jet blue again!!"
Pros: "Comfortable seats, great crew, ample snacks & good entertainment options"
Cons: "Delayed 40 min at gate in LGA"
Cons: "Entertainment (TV) did not work on the entire flight in numerous seats, even after rebooting the system."
Pros: "Comfortable seats and legroom Flight arrived early."
Cons: "No Wi-Fi for whole flight. Entertainment video glitch for much of flight."
Very smooth flight and landing. Pilot delivered his safety instruction in such a monotone that it wasn’t easily understandable. Words were said but he didn't communicate to us. If he was communicating to someone he cared about, he would have used inflection and other nuances of speaking. Virtually all emphasis was removed so it was just blah blah blah (really fast, like the end of a Pharma commercial)
I so appreciate this service into and out of Glendive. Always a good experience with crew and support team.
Pros: "Great pilot! Awesome experience. Very safe. Pilot was diligent"
Pros: "Quick flight. Friendly pilot"
Cons: "Perfect flight!"
Cons: "Boarded half hour late. No explanation. Pretty standard on Cape Air these days"
Pros: "The pilot was amazing"
Pros: "Amazing view"
Cons: "Warning about what to take from carry-on, since it wasn't available during flight"
Pros: "Pilot did a great job, flight was as smooth as glass for the 7 of us passengers!"
Cons: "Bumpy ride. Blame it on the wind."
Pros: "Fun flight to the cape. Awesome pilot"
Pros: "Reach early"
Cons: "No ac but it’s ok"
Pros: "Staff were great - courteous, professional and friendly. Plane was a fun experience as always."
Cons: "Not Cape Air’s fault, but the smoky haze (from fires in CA, OR, NV) diminished some of the long views - vistas were not quite as beautiful as on past flights."
Pros: "Got to sit next to the pilot!"
Cons: "Nothing, it was an absolutely breath taking flight!!"
Cons: "Connection booked too close. Missed flight, new flight delayed. Kayak booking does not leave enough time to transfer."
Pros: "Good people quick flight"
Cons: "I'm a big guy and it's a really small plane."
Pros: "Being the co-pilot"
Pros: "Crew was pilot and helpful in explaining the situation to me."
Cons: "Got bumped from a flight to make way for a pilot in training. The fact that this happened on christmas eve made it even worse. Had to wait until boarding to find out that was being bumped and was told I shouldn't have been allowed to check in."
Pros: "Friendly service, helpful, comfortable flight for a small plane. Good pilot, very professional."
Cons: "My only complaint is when we landed in WestChester we deplaned and had to stand in the -5F wind-chill for a good 10-15 minutes while they unloaded our bags. I don't know why they couldn't have taken us inside to wait."
Pros: "small plane soft landing"
Cons: "pilote acts like army general single pilote only air vent poor in plane"
Pros: "I was pleasantly surprised by everything! It was easy staff was friendly and the piolet was great! What more can be said! Planning on using Cape Air again!"
Pros: "The ease of changing flights."
Cons: "Of the three women at the gate one was rude to everyone. The two others seemed ditzy and clueless. The announcements they made were incomprehensible to many in the passenger audience. There was substantial eye-rolling."
Pros: "Friendly & informative pilot, smooth efficient ground crew: they didn't bang up my vintage Levi's back pack..."
Cons: "No complaints...A+"
Pros: "Shirt flight no food, but bumpy. I almost threw up on a 25 minute flight"
Pros: "I sat in the copilot seat since plane was so small."
Cons: "Delayed so I missed my connection in Boston. I ran to catch it but the door was closed and they wouldn't let me on, even though plan was still sitting at the gate. I had 8 min to spare."
Pros: "Ride was smooth."
Cons: "No information nor staff at counter, so one was uncertain when flight would depart."
Pros: "Flying over the traffic heading to Hyannis where you take the ferry to Hyannis. Experienced pilot who told us the stewardess would be passing out food after we were airborne. Good sense of humor in a 9 passenger plane."
Pros: "Got me to Boston, eventually, safely. Nice view from low altitude. Plane provides for an intimate experience with pilot and fellow passengers"
Cons: "2.5 hour delay with no information or confusing information about departure prospects."
Pros: "I love the small planes and the overall friendliness of the pilot and the other employees - reservationists, ground crew, and others in the terminal. Once I landed in Nantucket, I had a 1 1/2 hour layover to Hyannis. When I went to check in with the reservationist, she asked if I wanted to get to Hyannis faster or if I had business on the island. I said I would like to get to Hyannis as quickly as I could, so she put me on the next flight which left within 15 minutes. After a long flight from LA to Boston, then to Nantucket, and then to Hyannis, it was nice to get home earlier than expected. I live on the Cape, and I love that I can fly into Hyannis. Then I only have a 25 minute ride home."
Cons: "No complaints"
Pros: "Easy, painless and on time!"
Cons: "Everything was great!"
Pros: "Flights across the east coast were delayed, luckily ours was only 15min late to take off."
Cons: "Landing crew in Boston was rude, bossy, and repetitively sciolding, just because I touched the door of the plane. No instructions nor to or warnings were posted, but he kept harassing me and the other passengers.about "our safety"."
Pros: "It was a brief, smooth, enjoyable flight."
Cons: "My checked suitcase weighing <30lbs. was not put on the plane because of a weight constraint (combined weight of passengers and their luggage). I collected my suitcase from the airport the next day. Of course, airplane safety is a must, but I saw others dealing with their luggage also having been "bumped". Traveling this way is unreliable and, for me, less than satisfactory."
Pros: "The view from PR to St Thomas was amazing!"
Cons: "The departure was late for no apparent reason that complicated my meeting with family members in St Thomas."
Pros: "Great pilots Flies where other airlines don't Quick check in"
Cons: "Booked a 8:30 AM flight VQS->SJU. At 10AM the night before received an email stating the flight "may have been cancelled." Called cape air, they confirmed cancellation but couldn't rebook me on another flight; went on their website and paid for another flight (10:04). The next morning for way of explanation told that "the plane broke." Got to the airport, initially the replacement flight was delayed till 10:30, then at 11:00 we were told that flight was also cancelled. Since we did not have a connecting flight we were placed at the end of the line. They did get us out later in the day, although i suppose because we were just squeezed in I was sitting in the back where I had to sit cross-legged as i only had about 4 inches of legroom. So 2 cancellations and poor communications on a round trip ticket = mediocre review. If I don't get my money back on the first flight I'll revise this to 1/5."
Pros: "They plain didn't crash although it sounded like that was likely when we were taking off."
Cons: "The lack of ear protection to cancel out some of the loudness of the small aircraft would have been REALLY nice."
Pros: "Everything! Staff, captain, plane, efficiency, intimacy of the small plane. I don't love flying - it's a means to an end. But, this flight was fun. No food, but it was a 30 minute flight, so no refreshment needed."
Pros: "I loved the whole experience."
Cons: "The flight was delayed for over an hour. Nothing was said by anyone at cape air until i asked the attendant at the desk, which led to an announcement being made 45 mins into delay."
Pros: "But it came on the next flight to Rutland and was delivered to my house that evening."
Cons: "Flight was canceled and nothing could be done to make it better."
Pros: "Good, efficient flight to Bar Harbor from Boston!"
Pros: "There was no food or entertainment so you should include a column in the survey that reads: N/A Otherwise excellent pilot!"
Pros: "Great. But you have to not be scared of small planes. The plane only seats 8 people. You can high five the pilot."
Cons: "Very small. I'm 6'4" very tight fit"
Cons: "AIRPORT SHUT DOWN TO EARLY AND NO AVAILABLE CAR RENTAL WITH DEBIT CARD. I BECAME STUCK WITH USING TAXI CAB."
Pros: "Crew is very friendly and the views are beautiful."
Cons: "This plane is an 8-seater, so no food, no drinks, no entertainment and no lavatory. Short flight, though, so not a big deal."
Cons: "Was very disappointed. I missed my next flight in Boston because this one was cancelled 15 mins before we were supposed to take off- leaving little to no time to make other arrangements. When I first checked in I was told there was a slight delay due to 'wildlife management' then we got word that it is cancelled because of ice in Boston- it was 46 degrees. There was no compensation because the cancellation was due to weather. However, we were later informed that it was due more to lack of equipment. I have lost my faith in cape air"