4.4 OkayOct 24 2018
Filthy dented carCar was dirty, dented and scuffed. The various fueling and insurance options were confusing. I felt like I was overpaying.
9.6 ExcellentOct 23 2018
good car for good pricea little farther from the airport than the other rentals
6.8 GoodOct 15 2018
Good Rental, Poor CommunicationCost, Pick-up process, Rental Condition and QualityDrop-off of rental car. When I went to drop off the rental at 330am the morning of my flight (6am), the rental location was closed. I had to call road side assistance/directions support. Turns out the location is closed until 5am and that Thrifty rentals were to be returned to the Hertz location. I had no problem with the return, but it was stressful to deal with before an early flight in a city I am not familiar with.
8.0 ExcellentOct 14 2018
Ease of drop off and shuttle service.
5.2 OkaySep 5 2018
convenient location, quoted price (actual price was significantly more!)When dropping the car off, there was only one employee behind the counter working with a couple. He asked if I was dropping off and then told me to "move the car over there." He didn't say "please" or ask nicely, simply commanded me to do it. I walked back in and he eventually told the couple he'd be back and disappeared for at least 5 minutes. A shuttle driver finally showed up and I walked outside and asked if I could drop the car off with him, explaining that the person behind the counter just disappeared. He said, "I'm just tired of doing returns." He did help but the service and the latter employee complaining about his job left much to be desired.
5.2 OkayAug 27 2018
Car was clean, drop off was straight forward.Was standing at the airport for over 20 minutes waiting for the rental shuttle. Had to call customer service who was even less than helpful.
2.0 MediocreJul 30 2018
Thrifty ghosted meThere was nothing to likeYou need to call them to have a shuttle pick you up but they don’t have their number listed with the rest of the shuttles. I tried to call the office but the number went to the National call center and they refused to contact the office at the airport and could not request the shuttle. Then they all left for the day without calling me or following through with my reservation, even after I gave them my flight info beforehand. Avis hooked me up quickly and easily.
2.0 MediocreJul 18 2018
Poor service. Didn't allow my wife as second driver even though we both had AAA. Told us there was no AAA discount.
10.0 ExcellentJul 11 2018
The car was good. Transaction was fast. People were polite.I had no problems
6.0 GoodJul 11 2018
Car was damagedThe car had a rubber splash guard under the front bumper that fell down. It had obviously happened before, because there was duck tape on it as someone had tried to fix it themselves. Cars should be more thoroughly checked before renting them out again.