Cons: Despite having prepaid, when I arrived past the time I originally had intended, there was no car available for me. I was delayed by at least 45 minutes. When I returned the car, they wanted to charge me for an extra day using the original booked time rather than the actual pickup time!
Aug 9 2017
I don't know what I did to deserve that car
Pros: The Hertz staff was very helpful and expeditious
Cons: The car was horrible. Sounded like it was going to not make it up hills, very loud noises on the highway. It had a piece dislodged on the front left bumper. It had stains all over the back seat. The car smelled horribly. I am not sure what I did wrong in ordering that car. I have rented from Hertz and I am a Gold Rewards member but I am rethinking my rental car company.
Jan 4 2017
Pros: The price/value was excellent. The vehicle and economy were a joy.
Cons: Needed windshield wipers and could have used newer tires for all the rain we drove through.
Feb 18 2017
Pros: Overall price.
Cons: Car was low to ground kept hitting my head getting in.
Feb 22 2017
Misleading then charged
Cons: I did a search on kayak for Bradley international airport and a car came up. I clicked the car to rent it and put in my credit card information. Once the credit card went through the site confirmed the pick up with in Hartford not Bradley. I called Hertz to cancel, and they said that because I had reserved through kayak, they would not refund me my entire amount and I was still charged $50.
Apr 11 2017
Excellent customer service
Pros: The customer service was excellent!
Cons: Wish the location was at the airport.
May 16 2017
Pros: Wonderful people at the counter helped me check in;. Thanks!
Jun 25 2017
Cons: Pick-up was ok; had to wait 30 min for car despite that I had already made my reservation well in advance and paid.
Aug 10 2017
Was on hold an entire hour
Cons: Never picked up the car, couldn't cancel, but needed to as flight was canceled
Pros: The overall location has a surprisingly upbeat vibe. The Enterprise team works together to provide over the top customer service, and the employees positive attitudes more than makeup up for a smaller location. If you value old fashioned customer service, check them out.
Oct 19 2016
Pros: The customer service and the ease of renting the vehicle
Oct 29 2016
Pros: Good services overall
Dec 30 2016
Pros: Will went out of his way to help us.
Appreciated that they helped solve a mistake we had made.
Mar 23 2017
Pros: Barrington Johnson was very helpful. My circumstances changed a few times and he was very accommodating and professional.
Apr 18 2017
Pros: Awesome customer service at the Hartford airport location!!!
Jun 19 2017
Pros: Picking up after booking at Bradley Hartford airport was a bit of a hassle. When you book the car you book in Hartford but the enterprise courtesy van takes you to an enterprise in Windsor Locks. Their taxes are higher and they try to charge me $100 more. To pick up enterprise in Hartford was 15 minutes away and their courtesy van would not take me. However they told me I could call Uber. After a bit of talking back-and-forth he finally agreed to honor the price that I got.
Jun 26 2017
Another example of service that makes me come back!
Pros: When I brought back the car I mentioned that it smelled of smoke, That was something I had not noticed when I picked the car up but as the week went on the smell got stronger. The young man helping me asked how he could help and I told him I would appreciate not having to pay the $50 fee for dropping the car off at a different location. He asked me to come to the office and the manager there gave me a $25 credit, she could not waive the entire $50 fee but she and her staff's response was so positive and so quick I was fine with the $25.
Cons: Car was dirty outside because of the snow maybe. Smelled not good in the inside. Dispatcher rough. Charged 33 dollars for half our extra. Nobody at the front desk so you need to wait or giving a call to him Tank was not completely full but they charge 9+ dollars a gallon if you do not filled up.