Glastonbury Hotels

Average

The staff was great and facilities were clean and comfortable

Online advertisement made the hotel look like it had a great restaurant, but it was more like a fast food type environment with a small buffet type setup with very limited hours and no lunch served. This facility is geared more towards business functions and not family. My wife and I will definitely not be back here again for that very reason.

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The rooms were spacious, well furnished and clean.

I think bathrooms should have sinks in them to maintain infection control. The layout of the breakfast bar is poorly thought out. Guests roam back and forth, looking for utensils, butter, milk, etc. They weren't placed in a fashion that creat

The hotel is located in a quiet section, with ample parking. The pull out couch's mattress was terribly lumpy and led to restless nights. Otherwise, the room, with kitchenette and king-sized bed was very nice. The breakfast monitors seemed to not do much. They did not take initiative in keeping food/drink restocked, waiting until patrons asked. At one point I asked for butter and the staff responded, 'Besides what is already there?' I needed to let him know that what was there was not butter, before he went to get some. I saw another gentleman ask for plastic spoons. The staff member said there weren't any. Once he walked away, the gentleman opened a bottom cabinet and found what he needed! I was glad to see that Homewood Suites doesn't rely only on styrofoam/paper/plastic. However, the ceramic mugs were up on a high shelf in the corner, away from the coffee, so they were neither readily available nor intuitively 'grabbable', because of their location. They rely on highly processed food products, where even the yoghurt they have selected to offer had artificial coloring and a high amount of sugar. In essence, set low expectations on the food front. I will give kudos for the fresh fruit! The front desk does not have enough newspapers to accommodate the number of guests in the hotel. They had run out by 9:00 am on a weekend. The restaurant across the street is excellent, with the best tiramisu I have have ever tasted.

Nothing

The hotel appeared to ok until I walked in. The guests were very rough in appearance. The parking lot was contested with tractor trailers, usually a sign of bad things happening inside. I noticed a heavy air freshener smell when I walked in. When I got to my room, it was very strong like they were trying to cover something up. I was exhausted from traveling and just wanted to go to sleep and without a cancellation policy, I decided to deal with it. The bathroom had such a strong perfume like smell that I kept the door shut. I didn't even shower!!! My clothes smelled of this for hours the next day. I do not recommend this hotel to anyone. I will be reviewing this hotel on other sites as well. Stay away!!!!

Although we had requested a pack and play for our toddler, the hotel did not have any. They neglected to let me know when I requested it so I could bring my own. Needless to say, we didn't get any rest that night since our toddler is not used to sleeping in a big bed.

One of the best that we have stayed in. The staff was extremely friendly and very helpful with any and all questions. The staff always had a smile for us when we saw them. The rooms were excellent. We really enjoyed the breakfasts that were offered on the first floor dining area.

The TV had limited channels...I would have liked NESN and YES sports networks, which are offered in the area on the basic cable TV package. My wife loved the cookies that were put out the first day of our stay, but they were never out again during the next three days of our stay.

Fair priced clean comfortable

When we arrived we were given a room with nor refrigerator told the desk and we were switched to a room with one.

I didn't like the fact that my incidental refund hasn't been reimburse! Especially checking in the hotel and the manager has my reservation mixed up and i ended up paying for. Then finally he realized that the room i booked was at a cheaper price.

$90 for a "motel". Really sorry breakfast offering.

Location was good for the area

Hotel has an odd odor the hallway had a different odor from the room which smells like glue. Also had to pay a fee to have cooking utensils in the room which is why I chose that property. After being there I cancelled the rest of my stay & switched to a residence inn.

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met my expectations

no

nothing

This guest did not leave comments about this hotel.

There was not a staff person at the front desk when I arrived around 6:30pm and I had to ring the service bell twice before she returned. I did not like the overall décor of the hotel, it did not feel welcoming and comfortable.

Convenient to restaurants, etc. not to mention very friendly customer service and free breakfast.

Clean. Nice staff. Inexpensive for a simple overnight trip. No frills, but no problems.

Thin walls.

Breakfast

NA

I loved the staff. they were so helpful and accommodating. The rooms where clean and nice. They had a pool, a really cold pool. Nice breakfast variety.

Mattress was hard as hell. (Think sleeping on the floor) and we tried a few beds all the same. They over charged us and we had to get Kayak/Booking to fight them to fix it. No bathtubs, only showers.

The elevator on the left is the fastest elevator I've ever experienced in a hotel.

My rate from booking.com didn't get properly transmitted to the hotel, and I had to take about half an hour to get it set straight, including calling booking.com and having them call the hotel. Not a huge problem, but kind of a hassle. :)

It was convienent and had free parking

I had enough reward points for a free night. Never again. The room was dirty. Even though it was a non-smoking room, it smelled of stale smoke. I was itchy the entire time. My guess is that they have bed bugs. So happy we arrived late and left early the next morning. Even for free it wasn't worth it.

I was supposed to have a room with 2 beds but there was only one. Also, the bathroom was broken and didn't close all the way. The room serves its purpose as a cheap last minute stay but don't expect anything comfortable. The wifi did not work.