6.0 GoodJun 15 2021
Pros: Easy to lease… guy was friendlyCons: The car had a huge dent in front fender and someone had smoked in the car…. When we dropped it off… we told the guy and I marked it on receipt which he threw away so I guess they don’t care about the condition of the car!
10.0 ExcellentMar 30 2021
Pros: I was surprised with an upgrade to a Ford Bronco, since my vehicle preference wasn’t available. I was in shock because I didn’t think Bronco’s were released yet. It felt like I won the lottery, and I honestly wish I didn’t have to give it back. My daughter also became attached to the Bronco, and she was sad to see it go :(Cons: Experience was great. Thank you so much.
2.0 MediocreMar 15 2021
Cons: We reserved a four door sedan. When we arrived at Budget, we were told that we had a Smart Car. There was absolutely NO WAY that we would fit in. Smart Car. We had to pay $20 extra each day to upgrade to a larger vehicle. We paid way more than we would have, if we had just rented directly from car rental.
4.0 OkayDec 25 2020
Cons: They left the airport and we could not pick up our car!! So had to pay an extra high fee to Uber somewhere because of the holidays. Very frustrating
2.0 MediocreDec 6 2020
Pros: Absolutely nothing. The rudest customer service I have ever received. I was told that it was my fault for not planning ahead and for selecting a vehicle that was not available. The representative accused me of doing this intentionally to receiving a car in a different class. I have only ever reserved economy class cars as I rent frequently for work. Some companies have upgraded me, but I’ve never been accused of reserving an inexpensive vehicle with such intent. The representative offered me another vehicle at an additional charge, which I declined as I had expected to receive the car and price I had reserved. I had to make other last minute arrangements to travel to my destination.Cons: I only wish hertz had been open. They know how to treat their customers.
3.2 MediocreSep 1 2020
Pros: Staff was friendly.Cons: My car could have been available. When I showed up they only had two other vehicles at a much higher rate.
10.0 ExcellentAug 13 2020
Pros: Friendly and helpful staff, pick up and drop off were easy.Cons: Car could’ve been a tiny bit cleaner, but I’m just being extra nit-picky at this point.
2.0 MediocreJun 4 2020
Pros: I had a reservation for pick up and the rental desk was closed when I arrived. 3 hours before the official closing time. They told me to come back in the morning but I just canceled it. Completely ruined my plans.Cons: Actually be open when you say you are
10.0 ExcellentJun 1 2020
Pros: The staff in Santa Barbara was very nice and the car (beetle) was absolutely amazing! Super cheap price as well, very satisfied with the rental.Cons: When I arrived at LAX at the drop off I was super scared. I was on my own and arrived at 3 am. The place was like a ghost town, cars with wide open doors but no people and a running bus with not a single person around, it was the set up for a horror movie. I honestly was scared to death to step out of the car and I think you should tell your customers the circumstances of the drop off area because I was more than confused. I also couldn't find the shuttle bus and wandered around the place with my two suitcases until I ended up ordering an uber. Absolutely uncomfortable for a young woman traveling on her own.
5.6 OkayFeb 19 2020
Cons: Did not have the class of car we had reserved. Tried to upsell us to premium with the only alternative offered being to wait for our reserved class to come available. Should have been a free upgrade not a charge for thier error.