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10.0
One of the best values in car rentals during these outrageous times.Reviewed Aug 8 2022
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2.0
There was no car available when I arrived. So I rented a car with Budget instead.Reviewed Jun 20 2022
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2.0
Hertz had no cars available to rent in the price range of my reservation. They wanted to put me on a waiting list for a car to come in before completing my reservation (how many hours?). I asked they upgrade me to an available car but they would not do without making me pay for the upgrade. Slimy bait and switch tactic. Not what you'd expect for a class companyReviewed Dec 12 2021
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4.0
Air conditioner did not work properly which made it uncomfortable.Reviewed Dec 2 2021
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2.0
The car was not ready when we arrived, the front desk attendant charged us for 2 extra hours because we ended up getting our car slightly earlier than the time that we scheduled. Will not rent from SB Hertz again.Reviewed Oct 25 2021
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1.9
I reserved a Hertz rental car through Kayak several weeks in advance. On the evening of my reservation, I had to take a Lyft from my hotel to the airport ($30) and when I arrived at the Hertz counter they said “Sorry, no cars left.” No call, no email letting me know and saving me a trip. So I had to take another $30 trip back to the hotel and scramble to find another last minute car reservation. Had an important meeting to get to in the morning. Just an overall very stressful situation. Will book directly with car rental agencies next time and call to confirm car availability before picking it up next time I guess!Reviewed Oct 12 2021
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1.9
There were no available cars, but the app allow me to book a car and when I got to the counter the guy told me that they even have a waiting listReviewed Sep 29 2021
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1.9
The car rental pick-up was closed at 9:00 (when I set the pick-up time through Kayak. This means I needed to spend about $200 in Ubers to get my party to our destinations and to return to the airport the next morning to pick up the car. There was absolutely no number to call for assistance. Why did Kayak allow me to schedule a pick up when the rental agency at the airport was closed?! It was a very frustrating and costly experience. I will book directly with the car rental agency in the future.Reviewed Sep 23 2021
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1.9
Absolutely horrible service, didn't have cars available, despite reservation. Had to cancel and rebook for more money.Reviewed Sep 12 2021
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1.9
Hertz was closed when I arrived. I actually never got my car. But was charged for the rental. There were no Uber or Lyft available and paid $350 for a taxi in addition to the car rental to make it to my final destination. I was on hold most of the following morning to try to get in touch with a service agent to no avail. Very disappointed.Reviewed Aug 9 2021
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10.0
Pros:Very friendly on both ends!Reviewed Mar 5 2021
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6.0
Pros:Staff was very friendly. At drop off there was no sign to say where to leave the key after hours.Cons:I think there was something wrong with the tires and/or alignment. In heavy rain the car hydroplaned horribly so that I was very frightened that I would be tossed off the road.Reviewed Jan 1 2021
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