Cons: They lied about the overall cost up front and charged a ridiculous amount upon returning the vehicle. I will NEVER use Hertz again!!
Jan 21 2016
Worst rental car experience ever.
Pros: We liked nothing!
Cons: After filling out all of the paperwork we were taken out to the lot to review the car which had a big scratch on the red paint plus damage on the other side of the car. The interior of the car was soiled and interior dirty. We were told there were no other cars available. We decided to go to Avis and had a wonderful experience. A nice clean car with no scrapes or dents.
Jun 11 2016
Pros: Drop off last cation was fine, the car was clean and had no mechanical problems.
Cons: I dropped by a few minutes early to pick up my rental. I wasn't in a hurry and could have waited. The agent told me that my car was ready and gave me the keys. However, he failed to mention that though my rental was $130 per day, it would be an extra $95 PER HOUR! I'm not sure how this is justifiable but whatever, it was never explained to me. This alone would not have been a problem because I returned the car 30 minutes early. The agent in Medford took the keys and told me I was all set. I asked him for the total charge and he said he didn't know and that I'd just have to wait for the emailed bill to find out. When I got the bill I found out that the car wasn't entered as returned until half an hour after I dropped it off and that I was being charged an extra $95. I was really upset and emailed billing support. I got a response from "Janet N" saying that they are right and I'm wrong and there's nothing they will do about it. I cannot recommend Hertz with this kind of customer service and will do my best to avoid Hertz in the future.
Jun 17 2016
Cons: Smelled like smoke
Jul 22 2016
Pros: very nice people great service
Oct 10 2016
Cons: When I got there, after having a reservation they were closed! Closed! I went to the airport location where they said it would be around close to $60 more. I will never make a reservation here again.
Pros: The best part about the enterprise experience was how quick he counter people were!
Cons: Slight smoke smell in the car but it was ok
Jan 3 2017
Made reservation but couldn't get car.
Cons: They accepted my reservation online but I didn't find out until I got there that they wouldn't give me a car since I don't have a credit card. I think this inflexible policy needs some work. There was literally nothing I could do so I had to go to a competitor, where they were able to help me, though it cost much due to short notice. Enterprise was a waste of a booking and I will just use the competitor in the future.