Cons: They lied about the overall cost up front and charged a ridiculous amount upon returning the vehicle. I will NEVER use Hertz again!!
Jan 21 2016
Worst rental car experience ever.
Pros: We liked nothing!
Cons: After filling out all of the paperwork we were taken out to the lot to review the car which had a big scratch on the red paint plus damage on the other side of the car. The interior of the car was soiled and interior dirty. We were told there were no other cars available. We decided to go to Avis and had a wonderful experience. A nice clean car with no scrapes or dents.
Jun 11 2016
Pros: Drop off last cation was fine, the car was clean and had no mechanical problems.
Cons: I dropped by a few minutes early to pick up my rental. I wasn't in a hurry and could have waited. The agent told me that my car was ready and gave me the keys. However, he failed to mention that though my rental was $130 per day, it would be an extra $95 PER HOUR! I'm not sure how this is justifiable but whatever, it was never explained to me. This alone would not have been a problem because I returned the car 30 minutes early. The agent in Medford took the keys and told me I was all set. I asked him for the total charge and he said he didn't know and that I'd just have to wait for the emailed bill to find out. When I got the bill I found out that the car wasn't entered as returned until half an hour after I dropped it off and that I was being charged an extra $95. I was really upset and emailed billing support. I got a response from "Janet N" saying that they are right and I'm wrong and there's nothing they will do about it. I cannot recommend Hertz with this kind of customer service and will do my best to avoid Hertz in the future.
Jun 17 2016
Cons: Smelled like smoke
Jul 22 2016
Pros: very nice people great service
Mar 14 2017
Pros: The young woman in Medford was excellent. But there should be no need to play the lottery when renting a car. I took the "way to high "extra charge of insurance to protect myself from Hertz "just in case" Hertz probably sees it as "an extra service" instead of an extra charge. I bought the tank of gas because I needed to catch a plane in Portland not because if was a fair way to do business. I paid 200.00 for two one way rentals, one with Hertz and one with Budget, and only drove them for less than 500 miles in total. I paid 192.00 to travel from Portland to Detroit. Not happy with ripoffs ever, Enjoy my hard earned money.
Cons: It should be law that an auto rental includes protecting the auto company and the customer completely in a fair price. You gave me a rate to get me to book, then handed me a pair of dice to gamble whether I wanted to risk tremendous personal financial personal exposure or pay a ridiculously high fee to protect myself. Airlines should start charging a fee for life vests and access to oxygen masks instead of including them in the price. Not likely to need them, but you never know? As a service industry, car companies are right up there in misleading advertisement. You see the price, but it always cost you double that or more. Unless you are a fan of gambling.
Mar 19 2017
Pros: The Customer Service Agent at the Medford airport ticket counter was excllent. His name was Wyatt and he went out of his way to make sure that we were taken care of efficiently, and with a welcoming attitude. Thanks!
Cons: The Hundai Elantra has good features but doesn't shift very well. Maybe just this particular car, but it would shift into higher gears sooner than it should and then not down-shift as soon as it should have.
May 28 2017
Pros: Very pleased with the experience! Thanks Hertz crew!
Jul 14 2017
Pros: easy - great car
Cons: I never received a receipt
Aug 24 2017
Pros: What was promised.
Cons: What was delivered. Reserved a full-sized sedan ("Chrysler 200 or similar") but they wanted to give me a mini-van and call it an "upgrade." This, of course, would would be a less agile vehicle that cost more money to fuel. I felt pressured to accept these horseshit terms, and so I did not take delivery of their offer. Another car-rental agency was able to provide an acceptable vehicle for $90 less over the roughly 68 hour rental period.
Pros: The price and convenience of renting the car and its proximity to the airport was great.
Cons: We picked up the car with 1/8th tank of gas but were told we needed to return the car full.
Aug 14 2016
Pros: Awesome clean fast car
Mar 30 2017
They gave away my car
Pros: Car was ok
Cons: They gave my car away and I was stranded for 24 hours. RUINED my trip!
Apr 22 2017
Cons: I arrived at the Budget desk on time with my reservation confirmation and was told there were no cars. It would be 45 minutes at a minimum, and there were already people waiting for a car to be cleaned. The woman at the counter was unapologetic and annoyed.
It cost me 75. in cab fare to get to a meeting on time in Ashland.
Will never use Budget again.
May 1 2017
Pros: Ease and customer service
Jul 24 2017
Pros: Budget has friendly and propessional people
Cons: Nothing to say
Sep 19 2017
Pros: The attendant was helpful, friendly and got a really nice car for us. Thanks!
Sep 28 2017
Pros: Great car, clean.
Cons: Long wait to pickup car.
Nov 10 2017
Cons: I didn't receive a final invoice by email. I also called again today to get one and still don't have one.
Feb 9 2018
Pros: vehicle was fine. Check out was easy. Bit of a walk to car but nothing out of hand.
Cons: My rental price was doubled from what was originally quoted secondary to optional waiver insurance put on the vehicle. Technically this is my fault for not checking closely over the contract, but I clearly stated to the agent that I was not interested in the coverage and thought that initialing the various sections confirmed that. Upon returning my vehicle I was unable to get these charges erased. I rent vehicles fairly frequently and this is the first time I've ever had someone try and "slip" this past me. Very disappointed in Budget and their ethics.
Pros: The best part about the enterprise experience was how quick he counter people were!
Cons: Slight smoke smell in the car but it was ok
Jan 3 2017
Made reservation but couldn't get car.
Cons: They accepted my reservation online but I didn't find out until I got there that they wouldn't give me a car since I don't have a credit card. I think this inflexible policy needs some work. There was literally nothing I could do so I had to go to a competitor, where they were able to help me, though it cost much due to short notice. Enterprise was a waste of a booking and I will just use the competitor in the future.
Apr 12 2017
Fast friendly easy!!!!
Pros: Fast friendly service!! Very convenient pickup and drop off, 5 minutes total- amazing!!!
Apr 26 2017
Pros: Very comfortable vehicle for driving around Southern Oregon. Good on gas and well worth the money we spent. Clean and new car. Drop off was easy.