Pros: The lady helping us get the rental was very helpful and went out of her way to help us get everything settled.
Cons: On the downside, we had the original car the first night. On the 2nd morning the low tire pressure light was on. The rear hubcap was broken and had been pushed into the tire stem so we couldn't add air. The Enterprise office we were closest to gladly traded it out for a different car. Unfortunately the replacement car was not nearly as nice as our original car - not a comfortable, fewer amenities, and used more gas.
Sep 5 2016
Pros: price, cleanliness, and staff
Cons: Tire pressure light was on because two tires were low. Went to put air in the two tires that were low, but the internal computer was mixed up in which tires were actually low; therefore, I mistakenly over inflated front tires when the back tires were the ones in need of air. No big deal just took a little extra time and patience to fill the correct tires to the correct levels.
Sep 7 2016
Not as promised
Pros: They didn't have a van for us to take upon arrival, so we went with a smaller SUV. Not a huge deal but disappointing when traveling with 6 people and luggage all week.
Cons: We called and confirmed 2 children car seats, they didn't have them upon arrival (they did notify us as we were at the airport, nothing we could do about it at that point). We were told we had to go pick these up from another rental place- Alamo. They had no idea what was going on when I got there- it took nearly 2 hours to get everything from start to finish with all the drop offs- Also, enterprise's tag line is we'll pick you up- after messing up our reservation we asked if they would pick us up- they said no we are not authorized to do that. Its really frustrating when you don't get the services you requested or paid for and the company does little to help you out. I am avoiding enterprise from now on.
Sep 8 2016
Pros: Staff was pleasant.
Oct 10 2016
Such helpful staff
Pros: The staff were upbeat and fun and were flexible with my pickup and dropoff times. I didn't take it, but I was offered an upgrade for a very reasonable fee. They even let me return the car to the airport Enterprise, which was a huge help.
Oct 18 2016
Pros: Nice folks, they had a good car ready as promised. It was also a great deal.
Cons: Car could have been prepped a little better, kind of stank of perfume from previous customer so i had to wipe off everything. After that it was fine. They also gave it to me with almost no gas in the tank. so i immediately had to go fill it. But it was such a good deal that these things are minor.
Oct 18 2016
Pros: Everyone was very nice. Service was pretty quick. Best of all, they didn't have the car I originally reserved so they upgraded me at no cost to a brand new SUV.
Oct 19 2016
Counter agents couldn't be nicer
Pros: I ended up here while looking for an alternative to the high PDX tax rates. And I really enjoyed the interaction. First, these are personable, pleasant people who treat you like a customer. Second, they are willing to give you a break. Did you underestimate the rush-hour traffic on I-205? Run into a protest while getting out of downtown? In my case, they gave me another hour. It's also reasonably close to two different MAX stops, and not a bad walk (if it's not raining). And my agent have me tips on local driving customs? What was not to like?