Reviews for Avis in Gulfport
- All reviews 100%
Aug 23 2016
Avis charged way more than price quoted
Cons: The rental cost almost 20 dollars more than the price Kayak quoted. No options were added and car was driven less than 15 miles. I could have rented a cheaper car somewhere else. Not happy at all. This is the second time this has happened and each time with Avis. Not happy at all.
Jul 9 2016
terrible customer service
Pros: The car was clean and even compatible with Florida toll ways for a small daily fee plus the cost of each individual toll, a very convenient addition. The vehicle was very clean and nice.
Cons: The woman who helped me explained nothing, I suppose she assumed I knew everything possibly because I had a reservation. She was short with her sentences and seemed overall just unhappy. She was not rude by any means, but my reservation was for a Ford Focus or similar and I received a Volkswagen Jetta which is completely fine. She didn't even tell me this though. She handed me the keys and assumed I just knew. I'm not sure honestly what her thought was. She didn't even attempt to explain the rental contract or any of the warnings such as non smoking or the fine. I was not offered any information regarding additional insurance and I'm still unaware if that was actually an option. I felt as if she did not care in the slightest about myself or my lack of knowledge regarding the details of renting a car from Avis for the first time. Overall she was utterly useless. A machine similar to that of a Red Box type of kiosk that dispenses keys would have likely been FAR more helpful.
May 2 2016
Rented a month in advance and did not have my type
Pros: They did have a car for me.
Cons: I needed a SUV. They did not have any and substituted a sedan.