Pros: The rental guy "had never heard of" the rental insurance I bought through Kayak (which was apparently a lot less expensive than Enterprise, but make sure you have other liability insurance). He also swore that I should have been aware of other costs and identification associated with using a debit card, although my first hint was at the counter. After that was all handled, everything was wonderful, but those were really unwelcome things to have to deal with on the spot.
Cons: Extra income proof for debit card, extra deposit for debit card, general clueless Ness of counter guy.
Mar 17 2017
Gross incompetence and lack of customer service
Pros: Very little.
Cons: On a busy holiday weekend with a major convention in town, this Enterprise office had a Management Trainee and one other inexperienced employee working the counter. The office had over 10 customers waiting when I arrived. Rental transactions were taking approximately 30 minutes per customer. When asked if cars were available, the Management Trainee replied "yes." After 2 1/2 hours she announced that there were no more vehicles and about 6 customers were without cars. When I said it would have been better to be upfront with customers about the true situation, the clerk said she was sorry but they are trained not to tell customers bad news.
Dec 13 2016
They fixed a problem in a big way
Pros: I received great service by Jonathan, Laura and Allan at the University Drive location after some lackluster customer service at a different location. I was double or triple upgraded and given the rental for free.
Cons: It took awhile for me to find what I needed based on what was available.
Jul 10 2016
Poor customer service
Cons: I reserved a vehicle but when I went to pick up they said they did not have any cars available. They did not offer any solution or alternative until I asked about availability at other locations. Very disappointed and will not rent from enterprise again