Pros: Nice car, no problems. Quick checkout at dropoff.
Cons: I thought I had arranged to pick up the car at the Hertz location at CVG airport. I double checked the location prior to traveling and was told that the pickup was in fact in Cincinnati about 30 miles away. I called and arranged for the booking pickup and return to take place at CVG, but this ended up costing about $50 for the change to be made. I haven't followed up to ensure that the original charge is taken off my credit card, as this was not a new booking but rather an amendment to an existing one, but I assume that is not going to be a problem.
Jan 3 2017
Cons: Last minute informed no cars available
Feb 13 2017
Pros: Customer service was good the young man was extra nice and helpful. The car I rented was nice as well just wish had a variety. But overall everything was good this time.
Cons: When I went to drop car off someone blocked the entrance so it made it hard to park. Wish they had bigger lot.
Mar 7 2017
Next time I'll work directly with the rental car c
Pros: The Hertz staff was really wonderful and helpful. They explained everything and were clear about their policies. The car itself was very clean and a joy to drive.
Cons: Honestly, my biggest issue was with booking a rental car through a 3rd party website. I will never do this again. There were many policies that I was unaware of at the time that I booked the car. The rental car insurance that I paid for was not Hertz rental car insurance, it was Kayak's own insurance. Had I known that, I would not have purchased it. Hertz was not even open on the day that I had planned to return my vehicle, so I had to pay for an additional day of car rental.
Mar 19 2017
Location and pick up were unclear
Pros: It was great if I had know where to go.
Cons: I was told I was at the wrong hertz and the would be extra fees
Mar 19 2017
Pros: It was everything we needed at a great price!
May 25 2017
Pros: The lady at the counter was nice
Cons: I prepaid for a rental, turned out it was 40 miles from the airport. I lost the money I prepaid and I had to pay for another rental from hertz for $150 more than my reservation
Jul 8 2017
Pros: Great value
Cons: Access to location could be better; very small lot with tight entry/exit
Jul 17 2017
Cons: Was unaware of $200 hold being placed on my c.c. on top of weekly amount that was already paid. Booked threw website that said we could rent threw Sunday and Hertz was closed Sundays so we were charged and extra day for car we dropped off Sunday. Car wasn't what we asked for, to small no leg room or room for enough luggage. Will not use company again
Jul 31 2017
Size of car
Pros: Car was clean and had great gas mileage.
Cons: This is not a car that will fit five people with luggage for traveling. It was misrepresented by Hertz to be similar to a Chrysler 300. As a gold Hertz member, I was sorely disappointed.
Cons: Cost $300+ more than what I was quoted through your website
A utility bill was needed to pay with our bank card, which is all right, but we had NO IDEA, so we had to screw around in the office through emails and the such. Proper notification of needing these papers would of been nice
Feb 11 2017
I couldn't get the vehicle
Pros: Good prices
Cons: They didn't pick me up they going only 5 miles from the rental office
May 9 2017
Great service. Car needs service
Pros: The service at pickup and drop of was excellent. Very friendly. Very accommodating. The car was very clean
Cons: The car needs an allignmfnt. I was scared driving it almost the entire trip. I was too far from the rental to take it back. I did let them know when I dropped it off
Jun 19 2017
Cons: There were some stains on the upholstery of the car.