Cons: Had a few snafus with my rental situation-Not the fault of agency or agent-- and he took time and effort to resolve my problem. A+ !!
Nov 28 2016
Online Rental Information VERY Misleading!
Pros: The Hertz Rental Agent at the off-airport site where I finally picked up my car was extremely accommodating, and managed to arrange for me to return the car at the airport at no extra charge.
Cons: Your online information mislead me to understand that I would be picking my car up at the Manchester, NH airport. When I got there I found that the car was actually at a Hertz location miles away. It cost me $25 to get there by Taxi and set me back an hour that I did NOT expect. The added cost and inconvenience were really a drag, and I feel I was duped. The site needs to be more clear. I had specifically requested an AIRPORT pickup and drop-off when I logged in.
Mar 27 2017
I extended the rental a few extra days
Pros: I like that the car is good on gas and has bluetooth capabilities. It has a large trunk for a small car.
Cons: The car handles poorly and the gas cap is missing. There is also a burn hole in the passenger seat and scuff marks on the ceiling. Overall it's not in very good "rental" condition. It takes forever to heat up when cold out also.
Apr 10 2017
Manchester NH Willow St Review
Pros: People were very friendly, gave me options besides the one I picked, offered great suggestions. Unlimited mileage.
Cons: Surprise fees. I wish they were more upfront with all the extra fees.
Apr 10 2017
Pros: Ease of return
Cons: car smelled like someone had been smoking in it previously
Apr 17 2017
Naples and back
Pros: Nice car, clean, good mileage.
Cons: Car had excessive torque steer, tiring over long distance. (Nissan Altima)
May 21 2017
Pros: Very affordable. Customer service was good.
Jun 4 2017
Pros: The car was clean and the service friendly.
Cons: The hertz rent was five miles from the airport rather than the hertz dealer at the Manchester, NH airport. The whole purpose for renting was to get from the airport to my destination. I had to take a taxi to the other Hertz dealer. They were very nice and I was patient. I waited in line behind two people at the airport for an hour, before finding out the rental was booked five miles from the airport. This was a hassle. I wish I would have known it wasn't at the airport.
Pros: Was ready with a vehicle, vacuumed it out before I left
Cons: Wrong sized car. I specifically wanted a certain sized car and they didn't have one that sized. I was upgraded to an SUV - did not appreciate.Also on my return to another airport (Albany, NY), I returned earlier than the Enterprise workers came, so was unsure where to drop off and how to get to the terminal on time for very early flight. I'm not sure I'll repeat my my Enterprise experience.
Aug 18 2016
Pros: Friendly helpful staff
Cons: 1) that you couldn't pick up from the airport. Like where do most of your customers without cars come from?
2) I booked on kayak and it ended up being $50 more than provided and then there was the extra deposit. I was fine fronting the deposit and paying more because I really needed the car but I wanted to be told up front so that I could better prepare.
May 17 2017
Great customer service
Pros: I liked the customer service. It was nice to know that I had support from the workers when I wanted to switch the car for safety reasons. They were friendly and knowledgeable.
Cons: No complaints
Oct 29 2016
Pros: Professional service. Quick service. Quality vehicle selected to meet our travel needs. Attention to details.
Jan 4 2017
Great business to deal with
Pros: Staff was extremely friendly and helpful.
Cons: The car had some trash in the door and one of the seats was covered with dog hair. However, the staff dealt with our dissatisfaction right away when we returned from out trip.
Cons: We had to walk your luggage half way across the parking garage because you can't pull the car up to the booth. The car smelled like cigarettes horribly bad. No person at the drop off spot so we had to move the car twice for them. Bad experience over all