Pros: I always like the friendliness of the enterprise staff.
Cons: I wasn't able to get in till a few hours after my scheduled pick up and they assumed I wasn't coming so they gave my car away. I had to wait another hour or so before the next car was ready.
Sep 24 2016
Cons: They told me that your insurance was inadequate and that i should buy theirs too to make sure everything is covered.
Apr 9 2017
Horrible customer service
Pros: The car was great for the price, clean, gas efficient and got us around.
Cons: Customer service was horrible. The car was released and was forced to find another location. The location I originally rented at decided they would release the car because I was 1.5 hrs late. She told me she called once and since I "didnt answer" she "assumed" we "weren't coming." Then instead of helping me out with getting another car, she simply stated, "I'm sorry there is nothing I can do," which is plain old lie. She could have called the nearest location and see if they had anything available. We were forced to call ourselves and do the leg work and pray I didn't have to take an Uber back to the hotel. We get to the second location and had an issue with the business card, we couldn't just switch the reservation to my name because the card didn't have my my name on it, only the CEO's name, IT's A COMPANY CARD, DUH! then the tax exempt "didn't have the CEO name on it only the companies name". Just issue after issue for lack of knowledge and or professionalism. Finally we got the car.
Jul 26 2016
Pros: Great new vehicle
Sep 12 2016
Pros: I asked for a different car after the first car they brought me had a musty smell, so they brought me a new one.
Cons: I couldn't figure out how to move the back of the seat forward and since it was pouring rain outside I didn't want to get out of the car to get a closer look. When I reached my hand down by the side of the seat my fingers were covered in a greasy substance so I gave up after that. Having my seat back too far made my 3 hour trip from Dayton to Cleveland a bit uncomfortable. The car also had a weird blind spot on the side. There was also trash in the back seat. I was expecting more for a company like Enterprise.
Dec 14 2016
Smooth check in and Check Out
Pros: All went well!
Mar 6 2017
Pros: I have rented many cars and have had plenty of bad experiences. This time was not one of them.
Apr 11 2017
Nice car, too bad it wasn't clean
Pros: Nice car with all the options, comfortable ride.
Cons: Needed large vehicle to pickup clients. Car was dirty, inside and out. Had to spend my own money to clean the car so it was acceptable for picking up business professionals. Inside was not vacuumed, chip crumbs in the door handle, some sticky white substance on the dash and several seats and candy in the creases of the rear seat. Not acceptable condition for a car going out to a customer. Cars should be cleaned inside and out when they are returned before being checked out to a new customer. Cost me $20 that I shouldn't have had to spend! Also, the system was down when I returned the car, so I was told I would receive a receipt in email. Never received the receipt, called customer service to make sure the car was showing returned, but still haven't received the receipt.
Pros: the service person was friendly and knew his job.
Cons: There wasn't a car ready when I was suppose to pick it up. I was given an suv instead. Small one thank goodness. I had ordered a car because I had back surgery and needed better seat support. When I returned the car the time stamp had me down for an hour earlier which stated I was an hour late. That was taken care of thankfully. I won't book from again.
Feb 28 2017
Cons: Back seat of Ford Escape gets pretty uncomfortable after 1990 miles, but there was plenty of luggage room!