Cons: Changing the reservation wasn't an option for a variety of reasons, none of which were clear ahead of time. Location had limited hours. When I called and had a question about how to use the Wifi in the car, the cold response was, "Consult the owners manual. I can't help you." Would have liked the special rate to be at the location 5 minutes from my house instead of just the one 45 minutes away.
Pros: Drop off in Richmond was by far the best part. Lady was very nice and apologetic for the inconvenience at pick up.
Cons: Pick up in Akron Ohio: They didn't have the car I had reserved. The manager didn't care at all that I was unhappy about that. Then they told me that it was only $4 cheaper for the step down car even though online the difference was $20.
Apr 11 2016
Pros: The process was easy. The rental office was easy to find, and once I got there the whole process went fairly fast. The person was professional, very pleasant, and easy to understand.
Cons: The price was higher than expected. Insurance was a big expense.
Sep 13 2016
Pros: Plenty of cargo space
Cons: The carpets were so dirty I had to clean them before I would let my family in the van
Jan 3 2017
Cons: -car wasn't ready until 1.5hr after scheduled pick up time
-car filthy inside and out, was told to wash it myself
-car smelled horribly of cigarette smoke
8 travelers who rented a car in Hudson gave the car agency they used an average rating of 7.8