Cons: A bit higher than I would have liked for just renting for a day.
Jul 6 2016
Cons: Dirtiest rental car location I've ever been to. No vacuum in a long time as the dead bugs all over the floor suggest. Clearly no one there cares to make it look like a proper place of business.
Jul 15 2016
Pros: The staff was awesome and helpful. It was like visiting with old friends. The staff did everything within their power to help me, they just didn't have any cars available.
Cons: I reserved the car but there were no cars. I was offered a Kia Soul and a total of $2 discount, that was so unfair since I reserved a mid size car. A customer returned a mid size car that was not clean but given my time restrains, they did clean the inside for me but the outside was very dirty.
Apr 16 2017
Cons: Wouldn't let me get the car and still charged me
May 19 2017
Pros: They were great about everything honestly, gunna be using them all the time.
Jun 13 2017
Poor customer service
Pros: Car was a comfortable ride.
Cons: Guy at office was rude. He was judgemental. He allowed his personal opinions and views to reflect on his ability to provide a good customer experience. He was derogatory towards who I am married to. The office appears to be very homophobic. Rude demeaning comments. Overall horrible experience.
Customer service is alive and well at Enterprise/National
Pros: The reps at the counter in Tyler, Tx. were courteous and extremely helpful. Their enlightening advice about the rental car business will forever be appreciated.
Dec 1 2015
Pros: Price was very good for a holiday weekend. Compact car, but very roomy. Very happy with the car in every respect.
Cons: The young man who assisted us at pickup seemed brusque and unfriendly at first, but warmed up later. The young woman who helped us with our return was swamped with returns--there should have been someone to help her. (She did say her help had just quit that day.) She, herself, did great! She was cheerful and calm with all of us even though there were lots of people waiting to be helped and more came in as others left.
Aug 2 2016
Cons: Kayak reserved an unlimited mileage on a Premium vehicle. We called ahead to find out Enterprise in Tyler doesn't even lease Premium level and not at the unlimited mileage anyway.
Enterprise has a business model to tell you what you want to hear and then you get there and they don't have what they tell. Happened to us and another customer while we were there.