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Jacksonville car rental reviews and directory
Hertz
Hertz reviews
Car rental locations
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Hertz
Locations in Jacksonville
1230 N Link Street
+1 903 729 0240
3215 S Southwest Loop 323
+1 903 581 2962
- 5.5
- 6.5
- 6.8
- 5.3
- 5.3
Recent reviews
9.6 Excellent
Apr 20 2016
No complaints
Pros: Easy transaction. Knowledgeable staff members.
Cons: A bit higher than I would have liked for just renting for a day.
2.8 Mediocre
Jul 6 2016
Cons: Dirtiest rental car location I've ever been to. No vacuum in a long time as the dead bugs all over the floor suggest. Clearly no one there cares to make it look like a proper place of business.
5.2 Okay
Jul 15 2016
Pros: The staff was awesome and helpful. It was like visiting with old friends. The staff did everything within their power to help me, they just didn't have any cars available.
Cons: I reserved the car but there were no cars. I was offered a Kia Soul and a total of $2 discount, that was so unfair since I reserved a mid size car. A customer returned a mid size car that was not clean but given my time restrains, they did clean the inside for me but the outside was very dirty.
2.0 Mediocre
Apr 16 2017
Pros: Nothing....
Cons: Wouldn't let me get the car and still charged me
10.0 Excellent
May 19 2017
Amazing service
Pros: They were great about everything honestly, gunna be using them all the time.
Cons: Nothing
4.4 Okay
Jun 13 2017
Poor customer service
Pros: Car was a comfortable ride.
Cons: Guy at office was rude. He was judgemental. He allowed his personal opinions and views to reflect on his ability to provide a good customer experience. He was derogatory towards who I am married to. The office appears to be very homophobic. Rude demeaning comments. Overall horrible experience.
8.4 Excellent
Aug 17 2017
Cons: The person that I spoke with accused me of something I had no control over.
4.4 Okay
Aug 29 2017
Pros: It was clean and a smooth drop off with no problems. The unlimited miles was great and it was a dependable car.
Cons: The vehicle was a 2017 Nissan Altima a mid size care not a full size that I wanted and payed for. The driver seat was very uncomfortable there is no way you can lower the end of the seat which made the back of my leg soar. There was not a whole lot of room. The first vehicle the manager brought to me was a Toyota Rav4 wasn't to bad but the outlets didn't work so he brought the Altima. I was running behind from having to come back and switch cars. They also don't state you haft to put $200 deposit down.
Enterprise
Enterprise reviews
Car rental locations
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Enterprise
Locations in Jacksonville
1010 S Loop 256
+1 903 723 7671
1022 N Jackson St
+1 903 541 0931
1700 S Southeast Loop 323 Ste 402
+1 903 939 9588
3221-a Ssw Loop 323
+1 903 581 8998
500 West Front Street
+1 903 526 2211
5005 Old Jacksonville Hwy
+1 903 561 1790
- 9.3
- 8.7
- 8.7
- 8.7
- 9.3
Recent reviews
9.2 Excellent
Jun 22 2017
Customer service is alive and well at Enterprise/National
Pros: The reps at the counter in Tyler, Tx. were courteous and extremely helpful. Their enlightening advice about the rental car business will forever be appreciated.
9.6 Excellent
Dec 1 2015
Good value
Pros: Price was very good for a holiday weekend. Compact car, but very roomy. Very happy with the car in every respect.
Cons: The young man who assisted us at pickup seemed brusque and unfriendly at first, but warmed up later. The young woman who helped us with our return was swamped with returns--there should have been someone to help her. (She did say her help had just quit that day.) She, herself, did great! She was cheerful and calm with all of us even though there were lots of people waiting to be helped and more came in as others left.
8.0 Excellent
Aug 2 2016
Cons: Kayak reserved an unlimited mileage on a Premium vehicle. We called ahead to find out Enterprise in Tyler doesn't even lease Premium level and not at the unlimited mileage anyway.
Enterprise has a business model to tell you what you want to hear and then you get there and they don't have what they tell. Happened to us and another customer while we were there.
Car rental locations
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Dollar
Locations in Jacksonville
3215 South Southwest Loop 323
(903) 581-2962
Car rental locations
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Thrifty
Locations in Jacksonville
3215 South Southwest Loop 323
9035812962
11 travelers who rented a car in Jacksonville gave the car agency they used an average rating of 6.7