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Pickup truck |
8.4
Excellent
45 reviewsCleanliness
8.8
Comfort
8.4
Pick-up/Drop-off
8.0
Value for money
8.2
2 locations in Lake City
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Reviews
10.0 Excellent
Nov 2021
8.0 Excellent
Apr 2021
Cons:
Everything was fine except they close at noon on Sat and didn't let us know until I called to confirm. We had high anxiety to get there on time. There were many people that didn't get their car. Thank God I callef.10.0 Excellent
Apr 2021
Pros:
The staff is amazing! Great bunch! They always make it very hassle free at this location!!!Cons:
Absolutely nothing.4.0 Okay
Mar 2021
Pros:
Overall unhappyCons:
The suv we reserved was not available no one called us beforhand paid the price of a suv for a car, car was not cleaned at all customer service was not good6.0 Good
Nov 2020
Cons:
Waited until 10 minutes before pickup to call and tell me they didn’t have the vehicle I reserved..6.0 Good
Sep 2020
Cons:
I almost lost on a car, because I wasn't within the hour, but didn't get a cal. Every other car rental calls as a courtecy.Budget
6.3
Good
66 reviewsCleanliness
5.9
Comfort
6.9
Pick-up/Drop-off
6.4
Value for money
4.9
One location in Lake City
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8.8 Excellent
Sep 2020
Pros:
Pick up and drop off very efficient. Staff was excellent.Cons:
Car had smell of smoke2.0 Mediocre
Sep 2020
Pros:
I wish i had something positive to say but i do not.Cons:
Well to be perfectly honest it was the worst experiance i have ever had with any rental car company. After booking i called budget rental in gainsville three different times over 3 days only to be transferred to not 1 but 3 different individuals who could barely speak english and were definately not in Gainsville and of next to no help. They confirmed and told me that someone would be at the budget counter when i arrived or that i would be able to get my keys and that someone would contact me withing 24 hours of flying (which never happened). I landed in Gainsville FL at 936 (they close at 10), but nobody was at the desk, i called the budget company 3 different times that night only to be transferred to individuals that lets face it should not be in customer care and their "supervisors" were an absolute joke and even worse help. Turns out that the card i have on file they didn't charge and they cancelled the booking giving me 0 notification of anything and what customer care do you ask i got as a return? "your rental was cancelled cause we are braindead" oops. no respect, no nothing, if i could fire everyone i spoke with, i would start there. In closing i would like to say that budget your company and your customer care is absolute trash and i would rethink your current business plan and staff before bankruptcy. Worst ever go to ENTERPRISE they were amazing and i could actually talk to someone at their local desk when i called #gasp imagine that? budget = pile of hot garbage. so many other things ill keep to myself......... Please, Please budget do not reach out to me unless you intend to give me cash for the hell you put me, all those others who had to hear me rage and go off in the middle of the airport on your phone staff for screwing me and my brother and sister out of our car stranding us with no apology or reconciliation and zero i mean zero customer care.9.2 Excellent
Dec 2019
Cons:
No one was at the airport counter when I went to pick up the car for about 20 minutes, so it was a bit weird, I only stayed bc the airport employee said someone would be back soon. Otherwise I had an awesome experience, the car was great and affordable.8.0 Excellent
Oct 2019
Pros:
How quick and easy it was pick up the vehicle.Cons:
We really had trouble finding the drop off location when we put the address into the GPS there was no rental agency at that address.10.0 Excellent
Nov 2018
Pros:
Car was clean and check out was easy.8.0 Excellent
Sep 2018
Pros:
Again, the counter person was friendly and easy to work with.Cons:
I had a one way rental from BOS to GNV. It’s a long drive and I went over the alotted drop off time. I couldn’t contact anyone in the drop off location (GNV) that I would be a late. It worked out, but communication would have save some stress for sure.Enterprise
6.0
Good
14 reviewsCleanliness
2.0
Comfort
4.0
Pick-up/Drop-off
6.0
Value for money
4.0
4 locations in Lake City
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Reviews
10.0 Excellent
Jan 2017
Pros:
EZ & fast10.0 Excellent
Aug 2016
Pros:
Great counter service. Good price. Clean new car. No problems.6.0 Good
Jun 2021
Cons:
I reserved a premium rental 24 hours before picking up the car. When I got there they said all they had was a full size Chevy Malibu. No premium cars were available. The seats were all stained up, the windshield had a chip in it. I don't rent cars often but I would expect a clean interior at least.5.2 Okay
Jun 2020
Pros:
NoCons:
Car had no spare tire, tire blew up were on hold on 4 different phones at same time, nobody answer, stranded in the middle of nowhere. After 5 hours standed had to take a lift from 429 to Gainesville (1hr 45 min) $179.00. Didn't get my deposit back. Spoke to a Manager (he even spelled his name for me) when my husband and son went to give the keys back, nobody knew the Manager. No papaerwork at all, blaming COVID-19 for this.10.0 Excellent
Jan 2017
Pros:
EZ & fast10.0 Excellent
Aug 2016
Pros:
Great counter service. Good price. Clean new car. No problems.Dollar
2.0
Mediocre
5 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in Lake City
Florida Van Rentals
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Lake City
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Lake City