Cons: Maybe show more features how to use car - windshield wiper, ax but he was the only one working with customer behind me
Nov 27 2016
Not easy to make changes, rates jacked up each tim
Pros: Car was fine, except for dirty windshield and smeary windshield wipers. Had to stop at a gas station to scrub the windshield.
Cons: My travel plans changed and I had to make changes to the rental. It wasn't easy to cancel my first reservation; despite trying online and on the phone to cancel, Avis still called me on the day of my original reservation asking where I was! The price went up astronimically when I made changes.
Dec 31 2016
Not at airport.
Pros: Avis Airport rep was able to help me but had to pay $20.00 more than original quote.
Cons: Car rental was supposed to be at the airport but was off sight.
Mar 8 2017
Furious. Never reserving anything with Kayak again
Cons: I specifically made sure that I reserved a car from the AUS airport but upon arrival learned it was moved to an Avis 20 miles from the airport!
Apr 3 2017
Great service and price
Pros: Sal at the Austin Airport Avis was beyond amazing. Super helpful guy and made sure I got the best rate possible. Thanks again Sal!
Apr 17 2017
The car smelled
Cons: I had to drive a car for a week that smelled like a urnal. I was really disappointed in how Avis handled the situation.
Cons: Outrageous fuel charge for not being able to refilling the tank before drop off to catch a plane. 3× the cost of fuel.
Oct 30 2016
Cons: Reservation made for downtown - delayed pickup
Problem is on Kayak - but took long time to resolve
Feb 12 2017
Pros: i booked Austin airport, AUS, when i arrived my car was at a locale 30 miles away, i will never use your company again, i was forced to pay double price
Feb 26 2017
Barton Creek Rocks
Pros: Brand new car
Counter help very friendly
Easy in and out without a line
Convenient location for my needs
Apr 25 2017
Good value! Need to sweep bettter between customers.
Pros: Service was fast.
Cons: Did' like the weed shake on the passenger and driver floorboards. It does not bother me that marijuana was in the rental car at one time,
It's safer than alcohol, but if a LEO saw it that could be bad.
May 2 2017
Pros: Courteous, simple, and quick transactions! The car was clean and well appointed. Great experience!
Cons: We were quoted $182 with taxes and fees and ended up paying an additional $200 in taxes and fees for a total of 380. Would never have agreed to pay that much money up front
Nov 26 2016
Pros: They gave me a car with less than a quarter tank, signed me up for insurance I didn't order, and tried charging me for satellite radio I didn't use. After two phone calls and a visit to the rental office, I finally got it sorted out. I won't be using them again.
Cons: They gave me a car with less than a quarter tank, signed me up for insurance I didn't order, and tried charging me for satellite radio I didn't use. After two phone calls and a visit to the rental office, I finally got it sorted out. I won't be using them again.
Mar 8 2017
Easy rental process
Pros: Very easy pick up in Austin and drop off in Dallas (DFW)
May 19 2017
Pros: Everything was great.
17 travelers who rented a car in Lakeway gave the car agency they used an average rating of 6.4