Cons: Maybe show more features how to use car - windshield wiper, ax but he was the only one working with customer behind me
Nov 27 2016
Not easy to make changes, rates jacked up each tim
Pros: Car was fine, except for dirty windshield and smeary windshield wipers. Had to stop at a gas station to scrub the windshield.
Cons: My travel plans changed and I had to make changes to the rental. It wasn't easy to cancel my first reservation; despite trying online and on the phone to cancel, Avis still called me on the day of my original reservation asking where I was! The price went up astronimically when I made changes.
Dec 31 2016
Not at airport.
Pros: Avis Airport rep was able to help me but had to pay $20.00 more than original quote.
Cons: Car rental was supposed to be at the airport but was off sight.
Mar 8 2017
Furious. Never reserving anything with Kayak again
Cons: I specifically made sure that I reserved a car from the AUS airport but upon arrival learned it was moved to an Avis 20 miles from the airport!
Apr 3 2017
Great service and price
Pros: Sal at the Austin Airport Avis was beyond amazing. Super helpful guy and made sure I got the best rate possible. Thanks again Sal!
Apr 17 2017
The car smelled
Cons: I had to drive a car for a week that smelled like a urnal. I was really disappointed in how Avis handled the situation.
Oct 16 2017
Pros: Dropoff was easy and quick
Cons: Pick up at Austin-Bergstrom Airport was awful. There was only one person at the counter and we waited more than 30 minutes for service, even though there were only two people ahead of us. The clerk at the counter was surly and did not have a pleasant demeanor. All the other rental counters at that location had a minimum of 3 people and the lines moved quickly.
The car was a Toyota Corolla. It was OK, although it did smell like someone was smoking inside and was not clean outside. Windows were noticeably dirty.
Nov 6 2017
Bait and switch
Cons: We selected an airport only option but kyak reserved us a car an hour away from the Austin airport. Avis was happy to charge us double for a rental at the airport location. >:-(
Cons: Outrageous fuel charge for not being able to refilling the tank before drop off to catch a plane. 3× the cost of fuel.
Oct 30 2016
Cons: Reservation made for downtown - delayed pickup
Problem is on Kayak - but took long time to resolve
Feb 12 2017
Pros: i booked Austin airport, AUS, when i arrived my car was at a locale 30 miles away, i will never use your company again, i was forced to pay double price
Oct 16 2017
Budget dodge rental
Pros: Dodge Grand caravan was very comfortable and allowed us to carry lots of stuff. For
Cons: We would've liked more information about vehicle's features, especially about the seats,
Oct 19 2017
Cons: When I booked the car, l was in the impression, that I will pick up from Austin airport, but l was told by budget person at the airport, that the location is different on reservation. They get lot of people who booked on Kayak misguided and have similer problems. I had to pay as walkin pick up at midnight with extra money and not use the reservation that I made. I also, prepaid Kayak on auto insurance and request Kayak to credit back to my account. Please call me to discuss further on below number.
Feb 26 2017
Barton Creek Rocks
Pros: Brand new car
Counter help very friendly
Easy in and out without a line
Convenient location for my needs
Apr 25 2017
Good value! Need to sweep bettter between customers.
Pros: Service was fast.
Cons: Did' like the weed shake on the passenger and driver floorboards. It does not bother me that marijuana was in the rental car at one time,
It's safer than alcohol, but if a LEO saw it that could be bad.
May 2 2017
Pros: Courteous, simple, and quick transactions! The car was clean and well appointed. Great experience!
Cons: We were quoted $182 with taxes and fees and ended up paying an additional $200 in taxes and fees for a total of 380. Would never have agreed to pay that much money up front
Nov 26 2016
Pros: They gave me a car with less than a quarter tank, signed me up for insurance I didn't order, and tried charging me for satellite radio I didn't use. After two phone calls and a visit to the rental office, I finally got it sorted out. I won't be using them again.
Cons: They gave me a car with less than a quarter tank, signed me up for insurance I didn't order, and tried charging me for satellite radio I didn't use. After two phone calls and a visit to the rental office, I finally got it sorted out. I won't be using them again.
Mar 8 2017
Easy rental process
Pros: Very easy pick up in Austin and drop off in Dallas (DFW)
May 19 2017
Pros: Everything was great.
21 travelers who rented a car in Lakeway gave the car agency they used an average rating of 6.1