Pros:Fast easy rental , reliable vehicle, ease of extending rental
Cons:Returned vehicle at a different location. Took 30 minutes to be helped, while employees were talking on cell phones, eating lunch at the counters etc. Very unprofessional at clermont fl location.
Pros:The price I paid overall was a fair price for the size vehicle and length of time I had it
Cons:I did appreciate the way the manager treated me at checkout when I asked if there was a different vehicle available because I wasn't fond of a Kia. From that point on, the manager had a huge attitude issue and made it plain that she wished I wasn't there. The car i was given was dirty on the inside, it was supposed to have been cleaned before I got it but the cup holders were nasty, the center console area was disgusting, back seat cup holders had food in them and was sticky, the windows were nasty, ect. I had to put air in the right rear tire after getting it because the alarms started going off. When I returned the car, I informed them I had to air the tire up and they didn't act like they much cared about it.
Cons:I was lied to and they wanted more money after I had already paid for the rental
Cons:after booking my car rental on line I went to pick it up. I was told after I got there I could not rent it with a debit card but the amount was taken out of my account, They said it would take 5 to 7 days to be put back into my account. Enterprize let me rent one with a debit card.I will never use Hertz again. Not everyone has a credit card and they would not take cash.
Cons:Center seat belt in the back had been cut out, was very inconvent. The middle seat would have been uselss had we not had a car seat with the anchor system. Vehicle was supposed to be pet free but smelled of dog and had dog hair in the rear cargo area.