Pros: Matthew the Manager was excellent. Very friendly and helpful. Car was perfect for what I needed. Only suggestion - Bertz needs a key drop box at airport or partner w Enterprise to allow guests to leave keys with gen. For Walt or late flights - you still have to go to their location, leave the car and then take a taxi. In today's world that extra expense is not needed. Or they should have an extra set of keys. I'm sure they do but it's probably not as easy for them to get the car - but I would recommend they consider that.
Dec 29 2016
Cons: all I did was drop off car in Owensboro. the clerk said he would take off $10 because of the smoke smell and that was the best he could do. The person who picked me up also commented on how bad the car smelled of smoke.
May 27 2017
Great service. So-so car
Pros: Melanie at the Owensboro location was super. I loved the pick-up service.
Cons: The Nissan Versa had design flaws. The driver's floor mat would not stay in position. Any movement of the fob caused the trunk to open.
Oct 1 2016
Pros: Upgraded mecthatcwascnice
Cons: Car smelled like someone had smoked in it. Pickup fees were confusing regardingbjnsurance miles etc everything they were trying to tack on
Feb 4 2017
Pros: The did refund us $15.00 but that did not really make up for my cramped feet.
Cons: Did not get the size car we were supposed to get. It was an uncomfortable ride for the back seat passengers.
Feb 14 2017
Pros: Customer service, friendly staff and clean car
Cons: Everything was good no complaints so far. Have not dropped off as of yet
Feb 17 2017
Great customer service
Pros: We had not rented from Hertz in a while. We were presently surprised that the agent was able to provide us with our Gold Key number that we could not find and offered us a choice of vehicles that would best suit our needs. We will be coming back again soon!
Cons: Our trip was over too soon!
Apr 24 2017
Cons: They never inspected the car before we left the lot. We sat on the side of the road for 3 hrs because of a flat tire. There was no spare tire and we had to ride an hour away with some random man in his how truck. We are to young women. This was dangerous and unprofessional. I will NEVER rent from them again.
May 25 2017
Pros: The van was large and had plenty of storeage room.
Cons: The van was not really clean on the outside. I wish that the GPS was activated and I could use it without having to pair my phone.
Jun 21 2017
Cons: I was unable to pick up the car I had reserved for three months because of a policy that was not stated when I made the reservation. Allowed me to use a card to make the reservation and get the insurance then unable to use the same card to get car.
Pros: Used the same Enterprise location as ~ 14 months ago as my car was in the body shop for repairs again. Just as in late 2015, they picked me up at the shop on schedule, had a car ready and waiting, and dropped me back at the shop at the end of the rental period. All for very good price. Next time I will go up one vehicle size class, but that my my own fault.
Jul 6 2017
Cons: Wasn't advised upon making reservation that for out-of-state rental (KY), a major credit card is required. I don't have one and wasn't able to have a vehicle although I have rented from various companies including Enterprise many times with my Debit card. I could not visit a relative who I was trying to surprise. VERY DISAPPOINTING!!!!!