Overall good experience but was quoted wrong price
Pros: The staff on both ends were great and the car was fine. My only complaint was that the price quoted did not include some type of "administrative fee" of 30 Euro. Why was this not on the original quote? I know the quote says that it's an estimate but to tack on more than 50% of the original quote seems fishy.
Cons: Extra fee charged, not on original quote.
Jun 21 2017
Quick drop and great airport in shannon!
Pros: It was quick and easy- literally 10 mins from pulling up to being on our shuttle to the airport!
Cons: It's hard to let the experience at the counter in Dublin out of my mind. I hate when I feel taken advantaged of- and that is what Avis did!
Jul 7 2017
pick-up drop off
Pros: pleasant staff
waving insurance on the car was made very challenging by the check-in person
Cons: Drop off was very busy, many people waiting for the shuttle
Sep 15 2017
Cost was twice the quoted price
Cons: The final price was double the price quoted on my confirmation. Complete rip-off. I rented cars around the world for over 40 years and never had such an experience. Shame on Avis.
Sep 7 2016
Cons: Both Shannon and Dublin need to get bigger buses....
Sep 20 2016
Horrible and misleading service
Cons: The total bill was twice what we were quoted. When we dropped the car off in Dublin it was in an empty parking lot and left a key at a desk. Then two days later received a bill for a price we were not quoted for. Over all the car cost over $100 a day for a size basic car. I called customer service to let them know we were charged an amount we didn't agree to and they told me to dispute it to my credit card company.
Oct 10 2016
Excellent car, great service, misleading cost
Pros: The car was in excellent condition and was ready for us when we arrived in the airport. Drop off was a breeze and we easily extend our rental by a day.
Cons: The cost of renting the car was much greater than the cost advertised when reserved. The reservation price did not include any of the taxes, fees, etc. that we were responsible for when picking up the car. In effect, the actual cost of rental was three times higher than what was shown when reserved. Still not a terrible price for a week long rental, but I'm greatly disappointed by the lack of up front transparency in cost.
Nov 20 2016
Final price 2 times quoted price: security fee, lo
Cons: Price not same as quoted
Apr 8 2017
Pros: When the car broke down the Kerry Airport staff were wonderful.
Cons: That when I went to pick up two cars that were supposed to seat 7 people and hold 4 suticases I realized even for 10 people between cars that was impossible. The car had no storage. So I had to take a much larger 9 person van and was charged an extra $500. It was really highway robbery that their ad quoted the space and the actual car was something entirely different.
The one of the cars broke down because the clutch went. it was a new car and a few miles from the airport it kept popping at low speeds. It seemed to be okay on the highway and I made it to Killarney. The next day when I went to road test it to make sure with my husband it totally broke down. It took a few hours to wait for car and tow to reach us and entire group delayed for the morning.
Jul 25 2017
Cons: Price quoted not same at time of pick up! Very confused reps at counter! I had a quote with CDW insurance yet they said I did not and then tried to almost triple my quote to add coverage!! VERY DISSAPOINTING! While waiting in line a woman told me that she was charged double her quoted rate! Long lines to rent car and I guess that would be why since others were having rate issues as well!
Car uncomfortable and under powered!!! Especially, for Irish roads!! Car exterior was dirty. Upon return no agent at counter, had to wait 10-15 mins once he returned computers were down so he could not give us a receipt of charges and to date still have no breakdown receipt of charges.
Pros: The car itself was decent. Very basic, no special features like power anything or Bluetooth but it was decent on gas and fairly comfortable. The gentleman that returned my car was ex excellent and very helpful making sure I made my flight on time after checking my car back in.
Cons: When I reserved the car I added the coverage and was given one price with no information about a deductible or additional cost. When I picked it up I was charged twice the reservation price because they said I needed to pay the deductible of $1500 or select the more expensive insurance coverage. Costs aren't very clear when reserving and I specifically looked for the information about insurance before I made the reservation. Took a big chunk of my vacation money I hadn't planned on over what I set aside for the rental
Jun 3 2017
Pros: Very good price, even though it was a very basic car.
Aug 1 2017
Beware the hidden costs
Pros: Car was comfortable
Cons: Final price came in nearly double what we were originally quoted due to additional services (roadside assistance, personal insurance, etc.) being added by the agent at pickup. We specifically stated that we required no insurance (we have our own) & were not asked or informed about any of the other services/charges that were added. When we inquired about these charges at drop-off we were told it was too late to protest or receive a refund. Absolute rip-off.