Pros: Nice,clean car. The guy at the drop off gave us a ride to where we needed to go in town.
Cons: Initially really inconvenient, I had to come back with my wife as they didn't accept my driving licence which I use for many years to rent world-wide, gets accepted by any police world wide and never had a problem anywhere else only the Lady at the desk argued that I need some brown fold-up licence (which I have no idea what it could be) and wouldn't let me take the car. Very annoying.
Aug 19 2016
Pros: The service and reps
Oct 9 2017
Over an hour wait for a car !!!
Pros: I was able to get a nicer car because that was all they had
Cons: The counter people didn’t tell the truth about availability and I was on a tight time frame. Luckily traffic cooperated.
Pros: The vehicle that I rented was not available so I did get a free upgrade so I liked that.
Cons: The insurance that I prepurchased online was not accepted by the car rental company that i picked up the vehicle from. I rented the vehicle through Ace but it was actually Discount Rental that I picked up the car from. Because of this I had to purchase insurance AGAIN when I picked up my car. It ended up costing me double...it is apparently being adjusted but I had to spend a half an hour on the phone with the insurance company because apparently none of these companies are actually affiliated even though they technically are.
There is a $250.00 hold placed on your credit card, which is fine, but should be noted prior to picking up the vehicle. The confirmation email tells you an exact price that it notes to have on hand when picking up the vehicle but makes zero mention of a hold or even the possibility of there being one.
In addition, I left my own vehicle at the car rental facility, which I was advised is standard and when I returned the rental vehicle (in perfect condition) my own vehicle had been hit and there was significant damage done to my own vehicle. The facility was closed and when I called the online number I was advised that it's my own issue to deal with.
Very unhappy Customer!!!!