Reviews for Hertz in London
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Feb 28 2017
Poor pickup experience, everything else great
Pros: dropoff customer service was great in Edinburgh - fast, easy, friendly, well explained.
Cons: Pickup agent was very unclear and tried to upsell an insurance policy despite me having purchased one already. Tried to fear-monger/guilt trip me into more. Told me the fuel purchase option was absolutely cheaper, likely would not have been so but definitely took advantage of lack of knowledge in a new and foreign country and it wasnt until the helpful, clear, and friendly pickup agent in Edinburgh that I realized how poor initial experience was. Also didnt explain the initial 200 pound charge was just a deposit, the pricing was very unclear and left me very annoyed that I thought I was paying way more than my initial upfront payment. Just a very poor first encounter after arriving from a long flight in a new country.
Feb 20 2017
Extra Help Appreciated
Pros: Short line. Pleasant, engaging attitude. Asked whether I'd like an automatic? Thought for a moment and said "yes." They worked a deal, brought the car around in a flash, and actually sat with me to explain where everything was - and how to work the satnav. Haven't had that kind of attention in the US in a LONG time.
Dec 31 2016
Pros: Wonderful car. Easy pick up and return
Sep 19 2016
Cons: Damaged car, hidden costs, terrible pickup conditions