Cons: I told in my reservation to return the car until 3 pm and aparently they had someone waiting for my car since noon.
Oct 28 2015
Cons: We were quoted $41.97 and overcharged at drop-off $56.68. Wondering why?? yes tank was full.
Nov 6 2015
Poor Customer Service in Oxnard, CA...disappointin
Pros: I can't really say that there was anything I liked about renting from Oxnard.
Cons: I paid for an upgraded car but what I was offered was something not as nice as what I paid for. I also mentioned my last rental car with them had ants inside it. I had to drop it off after hours so no one could verify that I wasn't making this up. The guy told me I could pay more if I wanted a better car. Ok, fine. I paid a little more and got a choice of a few cars. He didn't tell me the car I picked wasn't prepped for rental yet. I was trying to catch a plane and yet I had to wait for the car. The guy kept telling me it'll be at the front door soon. He would't get me a different car. He should have given me the upgrade for free but I suppose it didn't cross his mind. That's too bad as I won't be using Budget in the future. I'm certain the company doesn't care if I never use them again, but I wanted other people to know my experience.
Jan 29 2016
Pros: Very easy to drive into the Oxnard airport to drop off car rental that we drove from Los Angeles.
Cons: There was only one employee on staff so the service was a little slow but acceptable. The employee was very friendly and jovial.
Feb 20 2016
Pros: Friendly staff, decent car
Cons: We did not realize that insurance was not covered in the original price listed, so we had to make a last minute decision to include insurance and this doubled the cost. It was stressful to have to make that decision on short notice and the price was much higher than we would have even considered going in.
Pros: Vehicle was excellent. Received an appreciated discount because vehicle was not washed or vacuumed.
Cons: Long wait to get car.
Aug 28 2016
Personnel at the Hertz car rental in Ventura no so
Pros: Just to be clear, the ratings above aren't on the wonderful car we rented while in Colorado but on the personnel at the Ventura Hertz car rental agency when returning the car.
Cons: When it was time to return the rental car to the local Ventura Hertz Company, we filled the tank first and the gauge indicated that the tank was full.
The counter person looked over the car for any damage (didn't find any) and then said we didn't return the car with a full tank. I showed her our gas receipt and she still doubted us. We felt as if she thought we were lying! Very uncomfortable and, of course, the more one tries to convince someone of their innocence, the more that someone doubts. Other than that, Hertz did good by us because of Kayak.com