Reviews for Budget in London
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Apr 21 2017
Don't hang up on people!!
Pros: The young man who rented the car to us at Heathrow was a gem! The return was quick and easy.
Cons: We were trapped in traffic from an accident on an English narrow road, which took about 2 hours to clear. We tried calling 8 times to find out what to do about returning the car late, and were hung up on each and every time!!! Yes, went through all the options on Int'l calls to be hung up on, can you imagine 8x that stress! Then switch to go through reservations, they tell you it is up to Heathrow, yet they don't answer phones there until after 8 pm and it was 11 am!!! This total failure in customer service when people are traveling would make me question using Budget again.
Apr 19 2017
Pros: great car. roomy, great mileage per gallon with nav and safety features. Great price too!!!!
Mar 13 2017
Pros: The car was fine and what I ordered and it was clean. Return was also quick. The shuttle to and from the airport was also quick and friendly.
Cons: We got a GPS but the SD card had been stolen from the car so I went back in to get a new SD card and they didn't have any. The only way I could then get a gps was to upgrade to another vehicle, and the closest upgrade was 40% more of a daily rate than I was currently quoted to pay. So we opted out of the gps, in a foreign country... fun. Also the clerk did not give us good directions out of the area, and told us there would be a gas station on the way back in to return it and THERE WAS NOT so I had to end up paying their gas fee for not returning it full as I received it.
Jan 23 2017
Cons: At first no car available , dealer said KAYAK cancelled my booking however Budget then found it but over charged credit card by 100's of US dollors