Reviews for Budget in London
- All reviews 100%
Sep 27 2016
Pick up was awful
Pros: Budget upgraded us (several levels?) because of the inconvenience at pickup, even though we didn't request it. The representative was helpful, kind and cheerful.
Cons: Pick up at the airport was awful in at least 4 ways. We chose Budget because they advertised pick up at the terminal and we wanted a quick, smooth get away. Instead it was a (1) shuttle ride to a (2) very long line in a (3) terribly hot waiting area and a (4) wait for a car to be returned and cleaned so we could start our holiday.
Sep 18 2016
Cons: Terrible service on pick up- almost 2 hour wait to get the car!!!!
Sep 4 2016
CDP not accepted
Pros: We got a free upgrade to a better car. - probably because they had no small one available.
Cons: We booked the car incl. CDP via KAYAK. The CDP was not accepted so They wanted us to book another one for 36 GBP a day. After some discussions we had to book the minimum insurance which wa much less.
Oct 11 2015
good car, poor service
Pros: convenient location, good rates, good vehicles (3rd time renting here).
Cons: waited 30 minutes for customer service to answer the phone and gave up. Fuel option is cryptic at best. There was an additional 12GBP charge that was not included on my Kayak rental, that only showed up when I picked up the car. Terminal was closed when I dropped off the car and security let me in to drop the keys.