Reviews for Budget in London
- All reviews 100%
Nov 4 2016
Poor Customer Service at Heathrow.
Pros: The vehicle itself was fine,
Cons: The customer representative at Heathrow was out to make money and not help me the customer. I ended up paying more that twice for the vehicle I had booked. All she kept saying was that I booked the car in the USA and that was the problem. I will never book another Car with Budget.
Sep 27 2016
Pick up was awful
Pros: Budget upgraded us (several levels?) because of the inconvenience at pickup, even though we didn't request it. The representative was helpful, kind and cheerful.
Cons: Pick up at the airport was awful in at least 4 ways. We chose Budget because they advertised pick up at the terminal and we wanted a quick, smooth get away. Instead it was a (1) shuttle ride to a (2) very long line in a (3) terribly hot waiting area and a (4) wait for a car to be returned and cleaned so we could start our holiday.
Sep 18 2016
Cons: Terrible service on pick up- almost 2 hour wait to get the car!!!!
Sep 4 2016
CDP not accepted
Pros: We got a free upgrade to a better car. - probably because they had no small one available.
Cons: We booked the car incl. CDP via KAYAK. The CDP was not accepted so They wanted us to book another one for 36 GBP a day. After some discussions we had to book the minimum insurance which wa much less.