Guest Reviews
Overall Rating
7.4
Good
Based on 4,303 reviews
Cleanliness
8.3
Comfort
8.1
Pickup/Dropoff
7.2
Value for money
7.2
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Budget car rental prices in London
| Economy | $44/day | |
| Compact | $43/day | |
| Intermediate | $40/day | |
| SUV | $34/day | |
| Mini | $38/day | |
| Van | $79/day | |
| Luxury | $56/day |
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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8.4
Cons: Lower one way drop fee between 2 London airports- it really jacked the price up! All the staff at Avis/ Budget were really professional and friendly especially Gary at the counter in LGW and Anwar the shuttle driver at LHR. Thanks!
review from
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6.0
Cons: Was falsely over charged because they did not have that car
review from
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2.0
Pros: Staff at the kiosk were helpful however I'm still waiting for my deposit to be returned after 3 months! The Customer services are terrible and one of the worst I've ever seen, slow responses and now they aren't responding at all...
Cons: Staff at the kiosk were helpful however I'm still waiting for my deposit to be returned after 3 months! The Customer services are terrible and one of the worst I've ever seen, slow responses and now they aren't responding at all...
review from
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6.8
Cons: 1. heck of a long line to get the car; why does it take such a long time to rent a car when it's pre-ordered and it's just some basic paperwork. 2. I'm still waiting for a bill; haven't even received one by email. Their system was down when I returned the car and yet I've been charged more than was quoted with no explanation at the time of return.
review from
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9.2
Easy as can be
Pros: Very simple and quick to pick up and drop off.
Cons: With Avis and Budget being partners, they should do a lot more to recognize the loyalty programs of each other and provide the benefits associated with the status.
review from
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4.0
Outrageous over charges
Pros: Staff
Cons: They charged me $160 for a minor chip on the windshield and refused to send me a copy of the completed repair. Since I was paying for it thought I should receive a copy. Won’t be renting for these again
review from
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9.2
Best Car Rental
Pros: I’ve always had good experience with Budget, great prices every time I’ve rented, 100 times better than Europcar who I would Never use again.
review from
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9.6
Pros: Car and service was good.
Cons: "Equivalent" car was fine, but the cost was higher than as booked which it shouldn't have been. However, t still was a reasonable deal.
review from
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10.0
Well done
Pros: It was really nice to be attended to by a friendly employee who spoke portuguese
Cons: Everything was OK
review from
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7.2
No issues, good car but no windshield washer fluid.
Pros: The lady at the front desk was very kind and delivered the car in the time I expected it would take. The instructions were very clear to drive the car out of the lot and to drop it back off again. The car felt like new, and was in good conditions.
Cons: I was asked for 2 credit cards, which I wasn't informed beforehand, also, nowhere was I informed that I was supposed to take my passport with me to pick the car up. Finally, the car had no windshield washer fluid.
review from
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8.0
No real problems
Pros: Brand new car
Cons: Minor stuff: didn't know how to open rear hatch initially (VW), windshield washer inop, as fluid completely frozen at -3° C.
review from
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5.2
Bad Communication
Pros: Clean, good car.
Cons: Had questions about the rental, both before and during. NEVER GOT REPLY from email I sent before rental started. Called during rental, after 20 minutes on hold I was hung up on. Very bad. Also, at pickup I was pushed too much to upgrade, when I finally got them to understand "NO!" they got very abrupt. "There's your key. The car's out there in slot 8."
review from
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9.2
Easy as can be
Pros: Very simple and quick to pick up and drop off.
Cons: With Avis and Budget being partners, they should do a lot more to recognize the loyalty programs of each other and provide the benefits associated with the status.
review from
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9.2
Best Car Rental
Pros: I’ve always had good experience with Budget, great prices every time I’ve rented, 100 times better than Europcar who I would Never use again.
review from
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9.6
Pros: Car and service was good.
Cons: "Equivalent" car was fine, but the cost was higher than as booked which it shouldn't have been. However, t still was a reasonable deal.
review from
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10.0
Well done
Pros: It was really nice to be attended to by a friendly employee who spoke portuguese
Cons: Everything was OK
review from
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8.4
Cons: Lower one way drop fee between 2 London airports- it really jacked the price up! All the staff at Avis/ Budget were really professional and friendly especially Gary at the counter in LGW and Anwar the shuttle driver at LHR. Thanks!
review from
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6.8
Cons: 1. heck of a long line to get the car; why does it take such a long time to rent a car when it's pre-ordered and it's just some basic paperwork. 2. I'm still waiting for a bill; haven't even received one by email. Their system was down when I returned the car and yet I've been charged more than was quoted with no explanation at the time of return.
review from
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7.2
No issues, good car but no windshield washer fluid.
Pros: The lady at the front desk was very kind and delivered the car in the time I expected it would take. The instructions were very clear to drive the car out of the lot and to drop it back off again. The car felt like new, and was in good conditions.
Cons: I was asked for 2 credit cards, which I wasn't informed beforehand, also, nowhere was I informed that I was supposed to take my passport with me to pick the car up. Finally, the car had no windshield washer fluid.
review from
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8.0
No real problems
Pros: Brand new car
Cons: Minor stuff: didn't know how to open rear hatch initially (VW), windshield washer inop, as fluid completely frozen at -3° C.
review from
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6.0
Cons: Was falsely over charged because they did not have that car
review from
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2.0
Pros: Staff at the kiosk were helpful however I'm still waiting for my deposit to be returned after 3 months! The Customer services are terrible and one of the worst I've ever seen, slow responses and now they aren't responding at all...
Cons: Staff at the kiosk were helpful however I'm still waiting for my deposit to be returned after 3 months! The Customer services are terrible and one of the worst I've ever seen, slow responses and now they aren't responding at all...
review from
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4.0
Outrageous over charges
Pros: Staff
Cons: They charged me $160 for a minor chip on the windshield and refused to send me a copy of the completed repair. Since I was paying for it thought I should receive a copy. Won’t be renting for these again
review from
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5.2
Bad Communication
Pros: Clean, good car.
Cons: Had questions about the rental, both before and during. NEVER GOT REPLY from email I sent before rental started. Called during rental, after 20 minutes on hold I was hung up on. Very bad. Also, at pickup I was pushed too much to upgrade, when I finally got them to understand "NO!" they got very abrupt. "There's your key. The car's out there in slot 8."
review from
Other suppliers in London scored
- 7.7/10 Avis Car Rentals in London
- 5.0/10 Ace Car Rentals in London
- 6.9/10 Hertz Car Rentals in London
- 5.1/10 Thrifty Car Rentals in London
- 8.9/10 Enterprise Car Rentals in London
- 8.0/10 Sixt Car Rentals in London
- 5.1/10 Easirent Car Rentals in London
- 5.7/10 GREEN MOTION Car Rentals in London
- 7.4/10 Europcar Car Rentals in London
Where can I find Budget car rentals in London?
Heathrow Airport T2-3-4, Budget car rentals
Address
Heathrow Airport T2-3-4Phone
+44 344 544 4600Top Tips For Renting a Car from Budget in London
- 25% of our users found rental cars from Budget in London for $27 or less
- Book your rental car from London in Budget at least 1 day before your trip in order to get a below-average price
- Mini rental cars from Budget in London are around 70% cheaper than other car types, on average
FAQs About Renting a Car From Budget in London
How much does it cost to rent a car from Budget in London?
On average a rental car from Budget in London costs $39 per day.
What is the most popular rental car from Budget in London?
Compact (Ford Focus or similar) is the most frequently booked rental car type from Budget in London.
How many car rental locations does Budget have in London?
Budget has 21 rental locations in London. Take a look at our Budget rental location map to find the best rental cars near you.
Does Budget have a car rental location at the airport: Gatwick Airport (LGW)?
Yes
Does Budget offer shuttle or airport pick-up services from Gatwick Airport (LGW)?
Yes
Does Budget have a car rental location at the airport: Heathrow Airport (LHR)?
Yes
Does Budget offer shuttle or airport pick-up services from Heathrow Airport (LHR)?
Yes
Does Budget have a car rental location at the airport: Luton Airport (LTN)?
No (According to our data)
Does Budget offer shuttle or airport pick-up services from Luton Airport (LTN)?
Yes