Guest Reviews
Overall Rating
7.7
Good
Based on 52 reviews
Overall
7.3
Cleanliness
8.4
Comfort
8.2
Pickup/Dropoff
7.0
Value for money
7.6
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Budget car rental prices in London
| Economy | $15/day |
| Compact | $22/day |
| Intermediate | $24/day |
| Full-size | $44/day |
| Mini | $21/day |
| Premium | $46/day |
Pros
"Car was nice and clean"
"Staff was friendly and helpful."
"Nice car, good value, ."
Cons
"the customer service was terrible."
"Pickup took over an hour."
"We don't have credit cards."
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
credit card
car was clean
great car
car available
friendly staff
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9.2
Easy as can be
Pros: Very simple and quick to pick up and drop off.
Cons: With Avis and Budget being partners, they should do a lot more to recognize the loyalty programs of each other and provide the benefits associated with the status.
review from
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4.0
Outrageous over charges
Pros: Staff
Cons: They charged me $160 for a minor chip on the windshield and refused to send me a copy of the completed repair. Since I was paying for it thought I should receive a copy. Won’t be renting for these again
review from
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9.2
Best Car Rental
Pros: I’ve always had good experience with Budget, great prices every time I’ve rented, 100 times better than Europcar who I would Never use again.
review from
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9.6
Pros: Car and service was good.
Cons: "Equivalent" car was fine, but the cost was higher than as booked which it shouldn't have been. However, t still was a reasonable deal.
review from
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10.0
Well done
Pros: It was really nice to be attended to by a friendly employee who spoke portuguese
Cons: Everything was OK
review from
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7.2
No issues, good car but no windshield washer fluid.
Pros: The lady at the front desk was very kind and delivered the car in the time I expected it would take. The instructions were very clear to drive the car out of the lot and to drop it back off again. The car felt like new, and was in good conditions.
Cons: I was asked for 2 credit cards, which I wasn't informed beforehand, also, nowhere was I informed that I was supposed to take my passport with me to pick the car up. Finally, the car had no windshield washer fluid.
review from
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8.0
No real problems
Pros: Brand new car
Cons: Minor stuff: didn't know how to open rear hatch initially (VW), windshield washer inop, as fluid completely frozen at -3° C.
review from
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5.2
Bad Communication
Pros: Clean, good car.
Cons: Had questions about the rental, both before and during. NEVER GOT REPLY from email I sent before rental started. Called during rental, after 20 minutes on hold I was hung up on. Very bad. Also, at pickup I was pushed too much to upgrade, when I finally got them to understand "NO!" they got very abrupt. "There's your key. The car's out there in slot 8."
review from
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10.0
Good, friendly service
Pros: Car was very clean and low miles. Service was very friendly and quick. Billed as ordered online and wasn't asked (forced) to take extras.
review from
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8.4
The best bang for the buck
Pros: Everything was great!
Cons: Got an upgrade but was assigned a petrol vs diesel car.
review from
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4.8
Cons: When I arrived to pickup the car I was told that they had to redo the booking because the drop off time was 11pm instead of 11am (my mistake when booking the reservation) on the same day. Then I was told because of the new booking the price had more than doubled. After 40min of discussion I ended up with the original car I had booked at a rate that was within a few dollars of the original contract.
review from
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8.8
Pros: Friendly staff, great little Fiat
Cons: Standard Insurance cover wasn't included in the comparison quote. I noticed a crack in the Panoramic roof on the second day and presumed it had happened overnight by vandals, so had a week of worrying about the cost of replacing it, when I dropped the car back and told them about the crack, I was told it was existing and in the system, it really should have been noted on the existing damage report that I signed.
review from
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9.2
Easy as can be
Pros: Very simple and quick to pick up and drop off.
Cons: With Avis and Budget being partners, they should do a lot more to recognize the loyalty programs of each other and provide the benefits associated with the status.
review from
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9.2
Best Car Rental
Pros: I’ve always had good experience with Budget, great prices every time I’ve rented, 100 times better than Europcar who I would Never use again.
review from
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9.6
Pros: Car and service was good.
Cons: "Equivalent" car was fine, but the cost was higher than as booked which it shouldn't have been. However, t still was a reasonable deal.
review from
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10.0
Well done
Pros: It was really nice to be attended to by a friendly employee who spoke portuguese
Cons: Everything was OK
review from
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10.0
Good, friendly service
Pros: Car was very clean and low miles. Service was very friendly and quick. Billed as ordered online and wasn't asked (forced) to take extras.
review from
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8.8
Pros: Friendly staff, great little Fiat
Cons: Standard Insurance cover wasn't included in the comparison quote. I noticed a crack in the Panoramic roof on the second day and presumed it had happened overnight by vandals, so had a week of worrying about the cost of replacing it, when I dropped the car back and told them about the crack, I was told it was existing and in the system, it really should have been noted on the existing damage report that I signed.
review from
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7.2
No issues, good car but no windshield washer fluid.
Pros: The lady at the front desk was very kind and delivered the car in the time I expected it would take. The instructions were very clear to drive the car out of the lot and to drop it back off again. The car felt like new, and was in good conditions.
Cons: I was asked for 2 credit cards, which I wasn't informed beforehand, also, nowhere was I informed that I was supposed to take my passport with me to pick the car up. Finally, the car had no windshield washer fluid.
review from
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8.0
No real problems
Pros: Brand new car
Cons: Minor stuff: didn't know how to open rear hatch initially (VW), windshield washer inop, as fluid completely frozen at -3° C.
review from
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8.4
The best bang for the buck
Pros: Everything was great!
Cons: Got an upgrade but was assigned a petrol vs diesel car.
review from
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4.0
Outrageous over charges
Pros: Staff
Cons: They charged me $160 for a minor chip on the windshield and refused to send me a copy of the completed repair. Since I was paying for it thought I should receive a copy. Won’t be renting for these again
review from
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5.2
Bad Communication
Pros: Clean, good car.
Cons: Had questions about the rental, both before and during. NEVER GOT REPLY from email I sent before rental started. Called during rental, after 20 minutes on hold I was hung up on. Very bad. Also, at pickup I was pushed too much to upgrade, when I finally got them to understand "NO!" they got very abrupt. "There's your key. The car's out there in slot 8."
review from
-
4.8
Cons: When I arrived to pickup the car I was told that they had to redo the booking because the drop off time was 11pm instead of 11am (my mistake when booking the reservation) on the same day. Then I was told because of the new booking the price had more than doubled. After 40min of discussion I ended up with the original car I had booked at a rate that was within a few dollars of the original contract.
review from
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Where can I find Budget car rentals in London?
Heathrow Airport T2-3-4, Budget car rentals
