Pros: Returning the car was smooth and fast. The staff were friendly and professional.
Cons: I arrived late to pick up my rental and the car I had reserved had been given away. I called the rental car company exactly 1 hour after the pick up time I had put into my reservation. The car had been given away already and all that was left was a mini-van. Then I was forced to drive something much bigger that had much worse gas mileage. I spent double on gas than I would have had I been given the car that I reserved. When I asked why they gave the car away they said they usually have a 1 hour grace period...but I called at 1 hour and they had already given the car away. I will not reserve with this company again without knowing that they can give the car you reserved away if they feel like it.
Dec 1 2015
Cons: Ripoff. Displayed a low price but tacked on so many fees. It was more expensive than other well known competitors.
Feb 6 2016
Cons: passenger door didn't work
rental was late
license number was incorrect on key. There were no license plate and this cost me $100s of dollars
Feb 10 2016
Pros: Though the location was not right at the airport, it was about a 3 minute drive and we didn't have to wait long (less than 5 minutes) to be shuttled over. Smooth process overall!
Feb 29 2016
My great experiwnce
Pros: The customer service was wonderdul.
Cons: Nothing. It truly was a wonderful and easy experience!!!
Mar 3 2016
No direct number for pick up from LGB
Pros: No pressure to upgrade or add additional fees for unneeded insurance.
Cons: Was not clear that pick up location was not located at airport, and no direct number to call for pick up from Long Beach airport.