Cons: If you use a debit card they pull your credit, beware of that. If you use an actual credit card they don't. This is really dumb I think.
Nov 26 2016
Cons: The car had a bad transmission and the dealer wanted to argue that it was normal for the car to act that way. I couldn't use the Hertz for the planned trip and was forced to borrow my son's car, instead. My son take the car back to the dealer the next day in my absence, only to be told that because he was not the "Primary Driver", there would be no refund, but rather a "Voucher" for a future rental. Hmmmm.
Dec 8 2016
Cons: The service and unclear necessities to rent
Feb 7 2017
Cons: I prepaid for a 4 day rental, first mistake. Due to family emergency our plans changed. Branch manager would not try to work with the situation, even change to a 1 day rental. If you prepay, no chance for a refund. One reason I prepaid was to hopefully have an easy in and out transaction. Nope, car was not ready for the scheduled pickup time. 25 min. wait. Was offered an upgrade that was ready, for additional charge. Luckily with the change in plans I didn't travel far. When I went to refill fuel before returning the car, the access panel to the fuel tank would not open. Called the Road Side Assistance #, who was very courteous (Billy) was told he would take care of fuel charges. Returned to the branch told them about the issue. It took 2 people to open access panel, 1 to hold the release, 1 to pry open panel. I was traveling alone. Was then told I needed to go fill it up. This location is very convenient for me, but I will never use them again. VERY POOR.
Apr 11 2017
Pros: The car was nice and served our purpose for the trip.
Cons: we had reserved a full size vehicle and when we went to pick it up they did not have one as someone did not return a car on time, so we settled for a mid size. They did give us a free tank of gas for our trouble and added a second driver for free as this normally has a steep charge. We also go hit with a large toll fee after the trip that was about $25.00 more than the actual tolls were as this is a fee they tack on to handle the tolls.
Jul 18 2016
No car available!
Cons: They had no car for me! Apparently someone in a truck came and crashed all of their cars and they had none available when I went to pick it up.
Apr 9 2017
Pros: The car was clean and I liked the model. Pick up and drop off were quick.
Cons: The woman at the desk was not very friendly. They said the gas tank was full at pick up, and while it was close to full, it definitely was not all the way there. This is a minor annoyance to me.
Cons: The 30 minute wait (really 30 minutes) to get my rental, while the salesperson tried to upsell the only other person in the rental trailer. It is quite a drive to the off site rental trailer. The wear on the outside of the car was very noticeable. Lots of nicks, and chrome pealing.
Apr 12 2016
Pros: The car was really nice to drive
May 13 2017
The car I paid for wasn't even available
Pros: If I could give zero stars here, I would.
Cons: Twenty minutes before pick up time, rental place calls me and says "we don't have any vans...sorry they let you book it"
So, trip ruined, 7 people didn't get to go as planned, etc. bad birthday for my daughter.
Furthermore, Kayak accepted no responsibility and passed the buck to Payless...
Just a sad situation. I also was charged for insurance on the vehicle that I never even picked up...since there was NOTHING available.
Sep 11 2017
Pros: Price was good
Cons: Didn't have car I ordered. Sent me all over town just have to come back to same location. CAR BROKE DOWN. Sent to airport to be sent back to broken down location 3 hours later. They had no idea what they were doing. Agent in Charolette (Sheridan location) was rude.
Bad customer experience. But it's worth the price.
Pros: 25 dollars one way from Bloomington to Indy.
Cons: The car is dirty. No fuel. Had to swing by the gas station out of gate. Dropped off with a wrong number charged. Had to change it again at the booth waiting for like 20 mins.
Jun 3 2017
Extremely difficult drop off.
Pros: Inexpensive one way rental.
Cons: There are no directions on how and where to drop off at Union Station. The return address on the rental agreement isn't the actual drop off point. The parking garage hardly has any directions as to where the Budget lot is.
The car insurance remains very expensive.
Nov 21 2017
Cons: At check out, I realized my bill was more than twice the reservation quote. I was asked afterwards if I filled the gas tank. I said yes and $14 was deducted, which still left it twice the original quote. (Still don’t understand the random number of $14.) Then had to find the original reservation, and once I did, had to get back in line...and there is only one person working here too. Reservation was pulled up, original quote was found, and finally amount was adjusted. Looking back, I should have paid more attention at check in...noted. But it was at midnight, I was in a hurry, and a line was forming behind me. Makes me wonder...how close others look at their receipts!