Pros: Everything was GREAT! Friendly, clear customer service, unlimited mileage upgrade was great value, vehicle in great condition.
Cons: Pick-up was a short bed with extended cab for extra seating. The whole reason I rented a pick-up was for moving a few furniture items. The bed doesn't even fit a twin mattress without doing this weird fold thing to get it in. This wasn't clear on the photo or description, and was a bit disappointing. Overall, I was satisfied, but will need to keep this in mind in the future. I DEFINITELY prefer this over a U-haul situation, but bed size is kind of important. I don't need a pick-up for seating -- I need it for the cargo capacity.