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2.0
They didnt respect the reservaition. No car for us.Pros:Nothing, they didnt gave us a carCons:Why have reservation if there are no cars. That was the starting point of our road trip and we didnt get a car.Reviewed Jan 2 2019
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6.0
Insurance confusionCons:I called Hertz three times trying to get cost of insurance for I arrive at the company to rent the car I was not able to get a quote for what the insurance would cost . At the Hertz pick up location I was quoted a price over US$300 for insurance for a two day rental. I then asked about a lower-priced insurance off for and they found a second coat of over $200 for insurance for the two days . Thankfully I have insurance from my credit card so I was able to decline this insurance . After I decline the insurance the person at the counter then wanted to sell me some documents in case I got in an accident for US$50 for a few pages printed material . I felt like this $50 price for a few pages of printed material that the company should’ve provided for free was out and out theft . At this point they inform you that my debit card would not be able to be used for the purchase of the rental . Thank goodness I had additional credit cards and was able to complete the transaction . I do not feel that Hertz should be associated with a company that does this kind of extreme pricing for insurance and does not inform the customer prior to arriving at the location of all of the additional cost .Reviewed Jan 20 2018
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2.0
No cars despite reservation 1 month in advanceCons:Showed up to the airport in Merida with a reservation made 1 month prior. Said there were no cars, that the situation was "complicated." The desk agent even tried to pretend that I had just made the reservation that day. Shady all around, and it screwed up our trip so we had to completely change our itinerary.Reviewed Jan 9 2018
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6.0
Cons:The actual price was almost twice the estimated price. After haggling with the guy at the counter I was able to get it down a bit, but still ended up paying more than expected.Reviewed Jul 31 2017
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2.0
Pros:No commentCons:No commentReviewed May 22 2017
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