Kayak or Hertz? I don't know which one is worse.
Cons: I received my confirmation of a rental car from Kayak, I arrived at Hertz to pick it up. There was no car available for me. I was told by a rude lady at Hertz in Beaumont (I had a relative drive me an hour to get there) at Kayak confirms without communicating with the car rental locations. I was stranded in Beaumont with no car to get my father, who is very ill and can't fly, home.