Pros: Good experience overall. Slow start because the vehicle was not ready for pickup at the designated time, but all other factors were excellent. Good clen vehicle.
Aug 23 2017
Pros: We rented our car through Kayak (at a great rate, I might add) from Enterprise at the Chattanooga airport. When picking it up, we were informed that our reservation was not from the airport location but offsite. I checked our reservation to verify what we had been told and the Confirmation stated clearly it was at the airport. We were provided with a car, but that great rate I mentioned earlier in this review.....not any more. Now all those fees that we thought were included in an airport site rental were added. I'm sure we would have found a better deal had we been quoted the correct price in the beginning.
Sep 21 2017
Pros: The car we rented was comfortable and had plenty of trunk space.
Cons: The customer service rep we had when picking up the car wasn't professional. She had an attitude about everything we said. The car was filthy, to the point where you couldn't see out the windshield. When we asked for it to please be cleaned it turned into a big deal.