Pros: Customer service worked with me to exchange my thefirst car given to me.
Cons: Had to exchange the first car that I was given due to worn out, noisy rear tires.
Then the second car I received, I had to replace the windshield wipers. They were completely wasted and were unsafe in the rain. So that was extra money out of my pocket that I shouldn't have had to spend. I traveled over 1700 miles so what else was I going to do? The agents at the local store are unknowledgeable and they could also have more than one agent working. There were quite a few people in line waiting. Also I was almost charged twice for my rental, which I prepaid for in February. I had to tell the agent and until he actually read his screen further, did he see that I did.
Mar 15 2017
2nd time I res. But car was not there
Cons: Car was not there! Had to wait for it from another town. Was not very clean.
Apr 16 2017
Didn't complete the rental
Cons: They did not honor the price given on the website because of my credit card. I didn't complete the rental.
Jul 17 2017
Cons: I was charged double for my car rental, to my credit card.
Sep 4 2017
Pros: Car was even ready early so I could pick up early. Very clean and everyone at the counter was very helpful. Smooth ride as well.
Tank was only 3/4 full even though they said full