Pros: The vehicle that was originally offered was too small but they did offer another larger vehicle for the same price. The attendant at drop off was very friendly and efficient.
Cons: We rented a full size vehicle and were told that a Chevrolet Trax was the vehicle that was reserved. That vehicle is a very small SUV that would have never accommodated 5 adults with 10 days luggage. After complaining we were given a larger Hyundai Tuscon but all of the seats were badly stained. As this was the only vehicle on the lot that would work for us we agreed. This vehicle was comfortable and ran well but it kept giving us alerts about a bad tail light and under-inflated tires.
Oct 9 2016
Pros: Excellent service
Nov 7 2016
Pros: Had me in and out at check-out and check-in in less than 5 minutes.
Nov 19 2016
Pros: Reserved online and got great speedy service in Moore, Ok
Cons: Inside of windshield. Only see it was dirty when driving into the sun. I had to stop and clean it.
Mar 13 2017
Cleanliness is key
Pros: Price for the time
Cons: Car smelled like cigarette smoke and dog. It wasn't so bad at puck up but as it warmed up it was very strong. There was slobber marks all over the windshield for the previous renters gps. The glass had haze from the smokers, and ash was on the dash. The car was rattling and when I called to report all the issues, everyone in a 100 mile radius was out of cars. This was to bad as I usually use enterprise for all work related rentals.
Apr 5 2017
Pros: The first car was great in gas, but had transmission issues
Cons: I rented a car at the Oklahoma City airport. The car broke down and left me stranded. Was told by their roadside assistance people they would take care of a hotel, but that was a lie and the manager was very rude about telling me. Have called their customer service line several times and no one is able to find my reservation. Will never put myself in this position again.
Jun 8 2017
Cons: The right front tire has a slow leak. Had to fill twice.
Pros: They upgraded us because they didn't have the economy car we wanted. Also, when our plans changed they worked with us to make sure we didn't get overcharged.
Cons: Calling the 1-800 # we did get someone that didn't want to work with our sudden change of plans but when we returned the car to the Midwest City lot they worked with us. Apparently those behind the telephone don't know how to deal with customers