Pros: Pick up and drop off were easy. Appreciated the free upgrade for transporting a needed car style to my end destination.
Cons: Car was very dirty with stained seats and nasty cup holders.
Apr 4 2016
Pros: The entire experience was a joy! I've had less pleasant rental adventure in the past. Nice friendly person behind the counter and a clean comfortable car. Perfect.
Cons: It was a little pricy to do often...which I wish I could do.
Apr 27 2016
Pros: The drop off in Dubuque was very easy compared to what I expected. I was expecting there to be an inspection of the vehicle, but because I had chosen to fill the car myself, all I had to do was drop off the keys, and the charges came through for the exact amount I was told they'd be.
Cons: All I did was drop the car off at the Hertz Dubuque office, and that went well. There was nothing I didn't like at this location.
Sep 17 2016
Hertz Rental is a joke
Cons: I dont have a credit card....so after I drove 45 minutes to get there SCOTT tells me than I can't rent a car and to try calling a buddy to use his. I had cash and my debit card with over $5000 in it. Nope sorry. Can't use that...come back tomorrow maybe....is what SCOTT said. So I went up the road...like SCOTT suggested to ENTERPRISE...guess what...I rented a car from them with my debit card! Thanks Hertz...you suck!
Feb 6 2017
The staff in Dubuque was helpful, knowledgeable an
Pros: No pressure sale spiel!
Helpful accommodating staff
Mar 8 2017
It was a great experience
Pros: The rental was at the airport and there was no wait time. Loved the GPS that made it easy to find my way
Oct 28 2016
Cons: Hertz tried to surcharge for everything extra, like $10 per gallon to refill, $130 for extra driver. This is just a rip-off.
Jan 24 2017
Pros: No hassles on rental. Were not at an airport location, so maybe the extra add-on hussle is less there?
Feb 10 2017
Pros: The car had leather seats
Mar 10 2017
Hard working agent!
Pros: The sole agent on duty was doing his level best to do the jobs of several people. No one was in the office when I arrived to pick up the car, because the agent was out picking up a car from somewhere. Then, because he was the only one there, I needed to wait while he went out and cleaned the car really well. When I returned The car, I had to use the drop box, because once again the agent was out picking up a car.
Cons: This office needs to hire more agents! The agent you have is great,but there is only one of him!