Cons: Waited over 30 min for shuttle to and from airport. LONG lines upon arrival and departure. Old car missing basic features.
Last time I'll go to Ace.
May 29 2017
Age and wear and features
Pros: Car had 50000 miles on it and showed the wear. We rented two vehicles and received this one the Ford Expedition. And a suburban. There was no comparison in features of the expedition and the suburban the ford was far inferior
Cons: Not pleased with the one of the two vehicles. The ford was no where equal in features and size. Very disappointed that the cost was the same for both. Definitely not a good deal.
Jun 4 2017
Pros: One rental good the other not so much. Same rate for both rentals, but absolutely not equal vehicles. Ace needs to reevaluate.
Cons: We rented two vehicles. Both were charged the same rate. One a Chevy Suburban the other a Ford Expedition. No comparison. The Ford was not equal and should never have been the same rate. The Suburban had video, auto tailgate lift and other features.
Oct 30 2017
Pros: The customer service was excellent at Bozeman, MT. Friendly and accessible. No extra charges for BS. They called me before my trip and arranged a shuttle, and patiently waited as the baggage claim was delayed by 45 minutes.
Nov 6 2017
Minivan for a jeep
Cons: Flew into Bozeman, paid for the upgrade for Jeep Cherokee or equivalent knowing we were going into Yellowstone national park. They gave us a Dodge Journey which is a minivan without the sliding door. Since the park got nearly 1' of snow we almost got stuck several time in pull offs or in parking lots because it had almost no ground clearance. That vehicle is not the equivalent of a jeep. Not good...
Pros: From the beginning to the end these folks rocked. Because our orignal was not quite yet ready when we arrived, we recieved an upgrade free. The car we got was perfect. We put on some serious miles and never once had a problem. No hiďden charges and no hard sell for insurance and extras. Great place.
Cons: Nothing. Great job!
Mar 24 2017
Cons: The car I rent wasn't ready so I have to rent another one was nice but speed too much...
Jul 19 2017
Pros: Size was great
Cons: The vehicle wasn't very clean and smelled. Less than quarter tank gaa,wiper blades bad and license plate tags expired
Sep 20 2017
Pros: Drop off/return was quick, easy and seamless.